Cuppa' Chaii (Manchester)

Featured reviews

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  Hannah Louise

  ·1 month ago

  “I love this place! Open really late (unlike most coffee shops in the area). Has a really relaxing vibe for studying or a chat. And they have some board games that you can play which I often take advantage of The drinks and sweet treats are also really tasty! I would recommend the chai, and the matcha is delicious”

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  Hector Leung

  ·2 months ago

  “Nikita thank you for your wonderful service. I was very surprised the cafe was empty at 4pm today because the Karak Chai is delicious. Cozy seatings here too.”

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  scintilla

  ·3 months ago

  “I was surprised to find that the only straws available were very small ones, despite ordering a large drink. There were no standard-sized straws provided, which made the drink inconvenient to consume. Utterly inconvenient.”

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  Sarra Malik

  ·3 months ago

  “Really poor service, person on the till seemed confused. Karak chai and aloo paratha were not good at all. Pastry was stale and just looked off (pictures attached). Would not recommend or come back.”

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  Mahir Ali

  ·3 months ago

  “Came just to chill and revise with my friends and have some chai. Was greeted by Akhil and he helped me out while I was there. Amazing service, he was funny, warm and welcoming. Very friendly and made the experience fantastic, even filled up my water bottle for me. He is a credit to the store and I hope he is there next time I come, as I will definitely be coming back to Cuppa Chai.”

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  Nora El Mahboub

  ·3 months ago

  “I’d been walking past this café for ages and it always seemed packed, so I finally decided to give it a try. I had no idea what to order, but Akhil was incredibly helpful and took the time to recommend a few options based on what I liked. I ended up trying one of his suggestions and I’m so glad I did, it was absolutely delicious. The service was friendly, welcoming, and made the whole experience much more enjoyable. Thank you, Akhil, for your help and recommendations. I’ll definitely be coming back!”

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  Umar S

  ·5 months ago

  “We'll talk about the pros and cons of this place, as well as my order recommendations :) Drinks: Stick to the Karak Chai (Medium Sugar). It’s easily the best thing they do. For Sweet Tooths: If you want something richer, the Kashmiri Chai is a solid bet. WARNING: This is not the place for a "normal" coffee, and avoid the smoothies at all costs. I genuinely considered throwing mine away. Food: I recommend the wraps. They're made with parathas, which gives them a unique, flaky texture you won't find at standard wrap shops. They are a bit oily, but the flavour is really good. Dessert: Skip the standard cookies. They are dense, dry, and feel like a chore to eat. The Pistachio Cookie is the exception; it has a much smoother, pleasant texture. They have board games available. They’re a bit worn out, but they’re a great "safety net" if conversation starts drying up. One huge plus about this place is their bathroom. It's spacious, clean and even has a bidet! It's a little unfortunate that they only have one as you may have to wait 5-10 minutes if someones already in there There is no official guest Wi-Fi, but you can usually catch the BT Wi-Fi from next door, which is decent enough for basic use. Here are the Cons: The staffing at the front till is inconsistent. I’ve frequently waited 5+ minutes just to be acknowledged, often while staff are visible on their phones. Suggestion for the Owner: Please install a service bell at the counter or a door chime. It’s frustrating for customers to stand at an empty desk and a bell lets staff know that someone is present. The "Upselling" Tactics There is a frustrating sales tactic used here that really sours the atmosphere. Staff are clearly trained to ignore the "Small" drink size when taking orders, only offering "Medium or Large" as options. I’ve watched many timid or easy-going customers get pressured into a more expensive drink simply because they didn't want to argue. It makes the environment feel transactional and "scammy" rather than welcoming. To the Owner: This tactic feels coercive and creates an uncomfortable "scammy" vibe that makes customers feel like "money makers" rather than guests. Overall, if these 2 cons can be fixed, I'll increase my review to a 4. And if you remove the smoothie menu, I'll make it a 4.5 XD”

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  Shiva Abhi

  ·5 months ago

  “Great spot for chai and desserts. The tea is well-balanced and fresh, not overly sweet like most places. Tried their snacks and they were served hot and tasted authentic. Service was quick and staff were friendly. Good place to chill with friends. Will definitely come back.”

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  Morphed Renegade

  ·6 months ago

  “Had their Peanut butter Choco Hazelnut Cookie, it was decent. The lady who served us, was very well spoken, friendly yet professional.”

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  Xime

  ·11 months ago

  “5 stars ⭐⭐⭐⭐⭐ Tea Thai is absolutely amazing! The food is fresh, flavorful, and beautifully presented every dish tastes authentic and full of love. The staff are friendly, welcoming, and always happy to help with recommendations. The atmosphere is cozy and relaxing, perfect for a casual meal or a special night out. Or drink the amazing 🫖 Thai tea. Definitely one of the best Thai spots in Manchester highly recommend! Thanks so much to lovely staff.”

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