Rainbow Soft Play & Cafe

Featured reviews

• G

  Google user

  ·1 month ago

  “Visited for the first time with my 4 y/o and baby. For me the most important thing is hygiene and customer service. It was not a particularly busy day, all equipment and facilities seemed to be clean. Good food and staff were all friendly👍 We will definitely be back😊”

• G

  Google user

  ·2 months ago

  “⭐ Absolutely unacceptable I visited Rainbow Soft Play in Cockfosters yesterday, when it was 31°C outside, and the heat inside was unbearable. Out of three air-conditioning units, one was broken and the other two were clearly not cooling the place properly. A few small fans made absolutely no difference. All the children were sweating. I also had my baby with me, who became so hot and sweaty that we had to leave in a rush because the baby simply couldn’t cope with the heat anymore. Later, it actually felt cooler outside than it did inside! We specifically chose an indoor soft play on such a hot day so the children could play somewhere comfortable and cool. Had I known the conditions would be like this, I could have chosen somewhere else. On top of this, prices have increased and parents are now charged around £3–£3.50 entry, despite already spending money on coffee, snacks and food inside. If we are paying to enter, we have every right to expect basic facilities and a comfortable environment. Properly working air conditioning in this heat is the bare minimum. Absolutely unacceptable and extremely disappointing.”

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• G

  Google user

  ·2 months ago

  “I took my grandchildren for soft play, it was not busy, the kids had lots of time to play. The staff were very friendly, polite and helpful. I couldn't book online, when I called, the staff advised us to come anytime as it was not busy and let us stay for more than 2 hours. We ordered Chicken nuggets and Pizza for the kids and it came with chips and vegetables and it was yummy. I would recommend this place and it was really worth for the price.”

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• G

  Google user

  ·2 months ago

  “I took my niece here for the first time and unfortunately found the experience quite underwhelming. The soft play area was smaller than expected, and there was not a great deal to keep her entertained for very long. After around half an hour, she had already started to lose interest. The café had a reasonable selection, but the food was fairly basic for the price and took quite a while to arrive. The venue was reasonably clean overall, although some of the play equipment and seating looked a little tired and could do with updating. It may be suitable for younger children who only need a small area to play in, but I did not feel it offered particularly good value for money. My niece enjoyed parts of the visit, but probably not enough for us to return.”

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• C

  Can Huzmeli

  ·3 months ago

  “If you come early hours, it is very nice. Very clean, not busy. However, I am not sure how it would be like when it is crowded because the play area isn't that big.”

• G

  Google user

  ·3 months ago

  “We have been invited to Rainbow Café twice for birthday parties, and unfortunately, both times the venue was extremely hot. They have two air conditioning units for the two halls, but one of them was completely switched off, and the other one was not powerful enough to cool the room. The children’s dining area was particularly uncomfortable due to the heat. Also, the fridge that was supposed to keep the drinks cold was switched off, so whenever we wanted cold water, we had to ask for ice instead. This was especially disappointing considering it was a children’s birthday party during hot weather. I hope they can improve the air conditioning and cooling facilities to make the environment more comfortable and suitable for future guests.”

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• R

  Ricky Bantz

  ·3 months ago

  “My 7 year old daughter was sexually assaulted by an older child. I requested the manager to call me back but didn’t have the courtesy to call me back. The police have been involved. There is a lack of supervision here and it is an unsafe environment for children. Enfield child services have also been notified.”

• G

  Google user

  ·5 months ago

  “I would say its not bad, deffinatly more for smaller kids. The soft play itself isnt very big i had a 7 and a 4 year old and the 7 year old was complaining she was bored after 20 mins. The toilets were not the cleanest and there wasnt any inflatable slides up when we was there. The price is reasonable for what it is and you get 2 hours play the cafe inside looked clean and tidy and menu was big but we didnt eat there.”

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• F

  Farah R

  ·5 months ago

  “Visited on a weekday very quiet and not the cleanest. I purchased a chocolate for £2.10 however realised I was overcharged and paid £.10.10. I have tried to email and call for a refund however have not got a response yet. Still waiting for management to reach out and compensate me for this.”

• H

  Hannah

  ·7 months ago

  “Very very overcrowded to the point where it’s dangerous. I understand the play equipment has a ‘max’ capacity but it’s just not actually realistic that children can play properly when there’s that many on there, especially if you have older kids who are not so aware of the younger ones. My little girl got knocked several times in the toddler section by boys who must have been 8-10 years old and shouldn’t have been in there and being a child with SEN it just ruined it for her as she then wanted to go. Throw in a kids party as well at the weekend and it’s just chaos. Food is nice and they do keep the place clean and tidy. Will stick to going on the weekdays if I go again.”

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