Bouchon Bistrot

Featured reviews

• G

  Google user

  ·1 month ago

  “This bistro is absolutely wonderful, staff, quality of food, presentation, atmosphere, our experience could not have been better. For our starters we chose escargots which were delicious. Mains....chicken ballotine for my husband & for me the braised rabbit, again delicious. Dessert for my husband was tarte tatin, it was tasty, just a little soggy. I chose a calvados coffee......it was brilliant. Such a lovely menu & we cannot wait to return & try more of the wonderful food this restaurant has to offer.”

• G

  Google user

  ·1 month ago

  “First time in the restaurant for a belated birthday lunch today Food was excellent service was very good and we will definitely be back . Thank you 😃😃”

• G

  Google user

  ·1 month ago

  “First time here. Heard loads of really good reviews , let’s start with restaurant It’s in the French type style but has no soul , it’s got no atmosphere, that’s just my opinion , I don’t know how that could be rectified Food - starter soufflé was beautiful Main- chicken , it had a weird taste , not sure what it was , but I didn’t like it , again just my opinion , it tasted odd Desert - chocolate fondant beautiful Staff - the head waiter I suppose ( I think he was French) made us laugh , he was very direct in his approach ( felt a bit like we should sit up straight and salute) he wasn’t awful, just a bit different to other places I’ve been , not a lot of chat etc All in all I would say a 7/10 , again just my opinion , it’s been there 19 years so doing something right I’ve been , I’ve eaten but wouldn’t go back I don’t think - sorry But please try it for yourself , it may have just been us 3 , I think the lack of ambiance, atmosphere didn’t help , it’s just very flat While I remember , the cheese board was a bit lacking”

• G

  Google user

  ·2 months ago

  “Also posted to Trip Adviser. I will not repeat verbatim what my wife commented on 18/07, immediately after our trip to Bouchon. However, I do want to reshare the photos which she shared and provide my own comment. Caroline wanted to treat me on my birthday here, which I was very much looking forward to. Whilst the starters were fine, the cassoulet was inedible. It tasted like watery soup with barely cooked haricot beans and uncooked full British meat added in – whether this was the case or not, this was how it was presented and tasted. It tasted barely seasoned and, despite what you say about native south west French cuisine, this was completely unlike any cassoulet we had ever had in any French restaurant we have been to, either side of the Channel. What you say about us not providing full feedback at the restaurant is not correct – we did. We explained the above issues clearly and politely. Also, as my wife states, immediate removal of the service charge was not offered; we had to insist on this, and no alternative dish was offered. A restaurant’s service is its own business. However, I believe it is very poor business practice not to offer some kind of bill remission in a situation like this, and it is certainly not pleasant for you to respond to customers’ comments in a sarcastic and unpleasant manner. We will not return to your restaurant as a result of these experiences and, in future, I encourage you to seriously consider customers’ honest and polite negative feedback. I look forward to hearing your response and, if you do respond, I would very much appreciate it if you avoid the unpleasant and sarcastic manner adopted in your response to my wife. Aside from being unkind, others can see this and, frankly, it is embarrassing for you as a business. So if that remains your unfortunate attitude, please do not bother.”

• G

  Google user

  ·2 months ago

  “The starters were perfectly fine, but everything went downhill from there. We had travelled to Hexham for the day for my husbands birthday and were looking forward to having a meal here. My husband and I ordered the cassoulet, and it was completely inedible — nothing like any cassoulet I’ve ever seen. Despite complaining and clearly explaining the problem, the restaurant still charged us for both dishes, which was a disgrace. After such a terrible main course, we finished our drinks quickly and left without ordering dessert because the experience had already been ruined. I then had to insist the service charge be removed and justify my dissatisfaction yet again. Very poor food, very poor service, and shockingly overpriced. Edit: Thank you for your response. But just to confirm, both myself and husband didn’t like the main, the photos speak for themselves - it isn’t like any cassoulet I’ve ever seen. And also, on the day I clearly explained in more detail what was wrong with the dishes. I explained it was tasteless, and the meat should have been cut up finely. Instead they were just massive pieces of meat served I a dish of water and it didn’t taste French at all. To be charged for not one, but 2 of these dishes that neither of us ate is still quite frankly, appalling. And I’m more than happy to have left the reviews on multiple platforms. Also FYI, the fries were undercooked.”

• G

  Google user

  ·5 months ago

  “Lovely French restaurant. Smart and clearly popular with the locals. Good service from young and senior staff. Just right for my dad's birthday meal on our trip to Hadrians Wall Country.”

• G

  Google user

  ·6 months ago

  “Loved it. The place may have grown since I was last there, but not the very traditional French menu. We went for lunch on a Saturday during Hexham restaurant week so it was very busy, and bit too noisy for me, but that's a preference thing, and it was lunch. The steak fritte had a beautifully cooked onglet in a onion and (i think) marsala sauce. Great value. I'll be back for my birthday!”

• G

  Google user

  ·9 months ago

  “We (me and my husband) have been wondering about trying Bouchon Bistrot for a while. We went for lunch today and it was great. Food was fantastic, service was good, setting was excellent. Price wise it's reasonable; we had 3 courses and wine for just under £100 and could have halved the bill if we were on a budget. It's definitely on our list of places to go back to.”

• G

  Google user

  ·1 year ago

  “Food cooked to perfection 10/10 Espresso Martini 11/10 service 10/10 we love a window seat however we had to request upon arrival as table allocated was too small and felt crammed I could hear next tables full blown conversation the room felt on the cool side the only thing missing was back ground French music I could hear it playing in room adjacent overall a pleasant experience for our first visit on the pricey side for portion sizes but food was good highly recommended for that special occasion. £93 a service charge of £8 on top.”

• G

  Google user

  ·2 years ago

  “Gorgeous French food, it was absolutely delicious. There was a lovely view of the Abbey whilst we enjoyed the beautifully made food. The duck was cooked to perfection, and melted off the bone. The staff were very friendly. The atmosphere was great, and it was spotlessly clean. Overall, it was a very enjoyable experience, and I would recommend here to anyone visiting Hexham.”