KFC Gillingham - Canterbury Street

Featured reviews

• G

  Google user

  ·2 months ago

  “Food can be hit and miss. Sometimes it's better than others. I don't seem to get large fries when ordering online, still a regular portion in a regular packet so I wouldn't bother with that if you're ordering online. Sometimes the chicken isn't very good either, the fillets can be quite tough. I also don't think it's worth it unless there is a discount. Sometimes get better service in store.”

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• G

  Google user

  ·3 months ago

  “Disappointing experience – check your bags before you leave! ​I am very disappointed with my recent order. When I got home, I realized that a portion of fries was completely missing from my bag. ​To make matters worse, the service was incredibly careless. If I hadn't explicitly reminded one of the staff members to give me my Coca-Cola, they would have forgotten that too. You shouldn't have to double-check and beg for the items you actually paid for. ​Really poor attention to detail and frustrating service. I won't be rushing back.”

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• G

  Google user

  ·4 months ago

  “It’s very good Food. Very good service thank you.”

• G

  Google user

  ·5 months ago

  “Visited at 12 PM. Adriana and Ismael were both incredibly helpful and provided excellent customer service — they truly went above and beyond. The restaurant was very clean, Easily my best visit so far. 10/10!”

• G

  Google user

  ·6 months ago

  “I was told that I. An not pay at the till by card. Although I was offered help to pay at the machine which I declined. What's happening with KFC telling their staff they only take cash at the till. The service is always satisfactory tory here and never an issue to pay by card at the till. Even though I always have to ask for serviettes/ tissue, which is annoying but not a massive problem. Using the machines is an option and not compulsory. I informed the staff that it wasn't true. Aqbal, the manager was called to serve me. He was not informed why, so we had to role play the whole conversation again. His service was great and he was also kind enough to give me his name. The staff usually do a great job here and always take my order at the till point . Certainly some training has been given why the staff now belive they only take cash at till point so do not blame the of not know consumer rights. Not a complaint. This is feedback affected by service today only, regrettably.”

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• G

  Google user

  ·6 months ago

  “I am writing to express my serious dissatisfaction with the service and food quality at your KFC branch. My experience was extremely disappointing. The customer service was very poor, and the staff were neglectful and unprofessional. The food I received was cold and had a very bad taste. This is completely unacceptable and far below the standards I expect from KFC. Customers pay for fresh and good-quality food, but this experience was the opposite. I request that you investigate this matter and take immediate action to improve both the food quality and customer service at this branch. I would also appreciate a response regarding how this issue will be addressed.”

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• G

  Google user

  ·6 months ago

  “Well its KFC innit! I give it 5 stars for the loo, and place is clean! Zinger burger needed a bit more Zing, it had less that thee usual Zing! Chips surprisingly good.”

• R

  Rahul sanketh P

  ·7 months ago

  “Very poor experience at the Gillingham KFC. As you can see in the photo, the burger bun was burnt and the food was served cold. The chicken was not fresh and the overall taste was very bad. This is not the first time this branch has served cold food. The quality and preparation are very disappointing. On top of that, the customer service was also very poor and the staff were neglectful. KFC should really check this branch and improve the food quality and service. Customers expect hot and fresh food, not burnt buns and cold meals.”

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• G

  Google user

  ·9 months ago

  “The untouched out of the box meal deal for 7 quid apparently. The amount of fries, the chewed up looking peices. Not upto the KFC standards, there are plenty other options nearby choose wisely.”

• G

  Google user

  ·11 months ago

  “The floor was soooo sticky. The employees had no sense of urgency or customer service. Everything they did seemed like it was such a BIG deal. Taking payments and giving out people's order with no smiles or even a simple "thank you have a nice day". It wasn't even busy, and the tables were filled with rubbish but yet there were about 5 employees working at the time❌❌”

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