Nando's Blackburn

Featured reviews

• G

  Google user

  ·1 month ago

  “Really disappointed with my order today. Ordered through via the Nando’s app. Food was abysmal in all honesty. The half chicken was lemon and herb even though I asked for extra hot. The 4 boneless thighs were not the best as we asked for hot flavour and received mild. We dine in all the time, so we know how we like our chicken and when it’s not right. Well just stick to dining in, instead of ordering to home. Money wasted this time round. We’re also aware it does cost more on deliveries, but my gosh we’re the prices stupidly high. The amount spent could’ve got us the same meal either way two bottomless drinks and a starter. :(”

  Read more
• G

  Google user

  ·3 months ago

  “My family and I have been visiting this Nando's for a decade. Over those ten years, we’ve welcomed three children and made it a regular spot for our family meals. Historically, the food was solid, but over the last few years, the quality has become increasingly hit-and-miss. We kept returning purely out of loyalty, but our most recent visit was definitively the final nail in the coffin. During this visit, my wife ordered a chicken pitta. After taking a bite of my meal and our 2-year-old’s food, she tasted her own and immediately realized something was completely off. The chicken inside her pitta was entirely undercooked and still raw in the middle. I called over our server who then informed his manager. We could hear the manager becoming agitated before she even reached our table. Instead of offering a simple apology or remaking the food, she became defensive. She proceeded to lecture us on their cooking process, using the excuse that "all chicken pittas are cooked the same." By her logic, if they were all cooked the same way as my wife's, every single pitta served that day would have been raw. It was incredibly dismissive and demonstrated a shocking lack of accountability. We requested our money back and left immediately. Unsurprisingly, my wife has now been suffering from severe food poisoning for the past 48 hours. It is completely unacceptable to serve raw chicken, and even worse to handle a customer's genuine food safety concern with such arrogance. That was, without question, the last time we will ever step foot in Nando's Blackburn.”

  Read more
• G

  Google user

  ·4 months ago

  “Genuinely one of the worst managed Nandos in the country. I used to go to Nandos maybe 4 times a month. Now about 1-2 times a month. There is never a time you go to this Nandos and everything just works. They have either run out of straws, or their drinks machine isn’t working, or there is no chicken. Or the chicken is burnt because the grillers maybe forgot the f chicken it already steam cooked before it ever hits the grill. Needs to be on the grill only a couple of mins for grill lines. Sauce added and grilled a min then taken off. Sometimes utensils are missing or no tissues entirely. Have their management team not been trained in procurement and quality assessment? It’s frankly embarrassing to get chicken and chips this wrong. Consistently. The last straw for me were these sad over fried chips. They had run out of chicken the last 3 times I visited for instance, at a reasonable time too not late in the evening. The thing is there was a time where the value proposition was ok. Now with a refillable drink coming in at £4.25 for something I know costs about £0.20 per portion is beyond criminal. I encourage you to be more demanding with the staff. Send more food back unless it’s perfect and worthy of the price they are charging for basic chicken and chips. In 2016 an average half chicken with 2 sides and a drink was about £12.95, today it’s coming in at £19.45 a 50% increase. Do you feel the service or food has increased in quality by even 10% let alone 50%? It’s only got worse. The chicken is noticeably smaller the food and service is worse. I’d rather avoid going now or visit the Preston branch that has better availability and service if I do go. Clean up your act. It’s unacceptable for the price you’re charging and I encourage all of you to up your pressure on the brand and staff to be better for the price it’s at now. You want to charge more? Great. We expect more in return. It’s only fair.”

  Read more
• G

  Google user

  ·5 months ago

  “Just had a great experience at Nando’s yesterday and shoutout to friendly staff Lucas. Food was great as always, but the service from team is welcoming and made it much more pleasant.”

• G

  Google user

  ·6 months ago

  “Myself, partner and baby visited this restaurant today and it was busy very busy however we were greeted at the door and quickly seated, not only was it quick but also thoughtful they put us on a table where there was room for the pram and a high chair if we wanted it. They also went out of their way to help us when I couldn’t get the bottle warmer to work they offered to make the bottle up for us (they’re not allowed to give out boiling water). And also came to us to apologise after a rather chaotic family came in and were sat near us. The food was nice enough as Nando’s always is. But the staff were honestly amazing they alone are the reason I’d go back to this restaurant in particular.”

  Read more

• G

  Google user

  ·8 months ago

  “Visited Nandos on my journey back from Leeds while stopping in Blackburn for a bite to eat with my two ravenous children. I ordered the sharing platter to share with my husband, and both my kids having a chicken burger each. On first impression, we were served by a rather unpleasant lady who we learned name was Francesca. We were greeted with a strong scent of weed which put my children instantly off their food before being navigated to a booth. We tried to get this servers attention to order our food as we are not familiar with the Nandos ordering app, having not visited since before lockdown, with the same girl dismissing us as telling us to order online with no other option. We got the attention of another server who was far more attentive and took our orders for us. We think her name was Alisha. Food arrived and it was piping hot and was excellent - no complaints here! Did see the same server from earlier, Francesca hand what looked to be a condom to a male co worker before going into the toilets together, coming out around 10 minutes later rather giddy and obsessive with each other. Thought this was quite disgusting and on that note, we took our stuff and left as we thought it was completely unsanitary. In the future, we would go to Nandos again but probably steer clear of the Blackburn branch.”

  Read more
• G

  Google user

  ·1 year ago

  “I had an incredible experience at Nando’s today, and I just had to share! While the food was great, the standout part of my visit was the exceptional service provided by Nico. From the moment we walked in, he was attentive, friendly, and made sure everything was perfect. He went above and beyond to make our meal even more enjoyable, it’s not every day you get service like that! If you’re ever at Nando’s Blackburn, make sure to ask for Nico. I hope his manager recognises his hard work. He is the definition of top-tier customer service!”

  Read more
• G

  Google user

  ·1 year ago

  “First ever visited to a Nando’s. Overall we left disappointed. It wasn’t for us and its unlikely we will visit another. Although there was nothing overtly wrong with the food for what we had it was expensive. There are places offering better quality food for less money. We were greeted upon arrival. Friendly member of staff who found us a table and explained a little of how things worked. Such as you could order at the table using the app or at the counter. Seemed a good start but this was pretty much the end of any real interaction with the staff. We ordered at the table using the QR code. In hindsight wish we had gone up to the counter to order. Had to mess about confirming e mail addresses, telephone numbers, etc. Then get my card out to set up payment. Probably would have been easier and safer to go up to the counter. Not over keen on paying for a meal in a restaurant upfront before it’s been served either but that’s a personal thing. Drinks arrived pretty quickly but £3.99 for a 330ml lemonade wasn’t cheap. No ice in the glasses. We realised afterwards that there was an ice machine up next to where you got your refillable drinks. But it was our first visit so it would have been nice to be told.. Overall it wasn’t the level of service we would expect from somewhere calling itself a restaurant. Food arrived. Our server hoped we enjoyed our meal. Certainly didn’t come across as genuine or friendly. No eye contact made. Seemed to be just going through the motions. As I said nothing major wrong with the food. The chips were just warm though not hot . Rice was far from spicy. The Garlic Churrasco Burger lacked flavour. Only tasting of the garlic on the bread it came in. It cost £15.95 with two sides. And the portions not the biggest. We had ordered 3 chicken wings with 2 sides. It cost £11.95. The wings were gone in a couple of bites. Nothing we ordered had any wow factor which would make you want to rush back. So for us it was disappointing and expensive costing us close to £48.00 with just a lemonade and sparkling water for drinks. Found the music quiet loud and, even though it wasn’t full, it was a bit hussle and bustle. Would not have liked to visit on a Saturday night but then we are getting on a bit in years and Nando’s isn’t really targeting our age group as customers. One thing we did like was there was a sink where you could go up and wash your hands. A good idea especially when you are picking up chicken to eat it. Good to see members of staff frequently washing their hands there as well. Also liked that you could help yourself to the various sauces made available in different levels of hotness. But overall Nando’s wasn’t for us. We believe you can get better quality food at more reasonable prices served in a proper restaurant atmosphere.”

  Read more
• G

  Google user

  ·2 years ago

  “I recently ordered a takeaway, and when I entered the branch, I noticed a staff member named Alisha seating a customer. I was next in line to be served, but instead of attending to me, Alisha skipped over and served the customer behind me. I gave her the benefit of the doubt, thinking she might have overlooked me, but when she returned, she once again served another customer behind me and completely ignored my presence. After she finished with the other customers, I approached her and asked, "Am I invisible?" Her response was, "You should have approached," which was not what I expected. I calmly advised her to be more attentive and familiarize herself with the customer surroundings. Alisha then explained that she was juggling multiple tasks, including phone calls, seating customers, and managing food orders, and said, "my head is everywhere." However, I could clearly see 3-4 other staff members nearby, including a manager, who didn't seem to be actively managing the situation. I also ordered a Fino Pita, which unfortunately did not meet the usual Nando's quality standards. This experience left me quite disappointed, both in terms of service and food quality.”

  Read more
• G

  Google user

  ·4 years ago

  “It is a very good place to eat. I really liked the food. especially the chicken wings and also cauliflower the way they do. excellent service 👌 I'll be back soon”