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Essence Nail & Spa — Nail Salons in Mt Airy

Essence Nail & Spa

Nail SalonsMt Airy, NC

4 out of 5 stars4.0(167 reviews)

Quick info

+1 336-786-2807
631 W Independence Blvd, Mt Airy, NC 27030, United States

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About Essence Nail & Spa

On W Independence Blvd in Mt Airy, Essence Nail & Spa is a nail salon open Monday through Saturday and closed on Sundays. Appointments are recommended, though walk-ins may be accepted for those without one scheduled in advance. As a spa alongside its nail services, the business is positioned for clients seeking treatments beyond a standard manicure counter. The weekday and Saturday schedule gives residents several days to fit in a visit without needing to plan around a Sunday closure.

Reviews

4.0/5
167 reviews

What reviewers say

Reviewers most often mention crooked nails, gel manicures, sns pedicures and cat eye design.

5★
103
4★
19
3★
9
2★
9
1★
27

Customer Review Summary

Nail and pedicure services are the consistent draw, with several reviewers praising specific results like a gel manicure done well, a pedicure that lasted "almost a month and a half," and a design replicated exactly from a photo. A few single out one particular technician by description as especially skilled, and one reviewer notes the salon accommodated a disabled family member with care. Close behind, however, is a recurring complaint about inconsistency between technicians: multiple reviewers describe crooked nails, a rushed color choice, and an advertised "cat eye" style the technician couldn't execute. One reviewer details a gel manicure marred by leftover dust under the polish, and when they returned for a fix, the redo was rushed and finished without any apology or acknowledgment. Another mentions a language barrier that made explaining a flower design request difficult. Despite the salon's earlier reputation for reliable results, several recent visits describe a drop-off in consistency and follow-through when problems arise.

Featured reviews

  • Lori Sauselein
    “Visiting from out of town. Perfect spot to freshen up my toes for the holiday weekend.”
  • Mackenzie Dixon
    “I showed her the picture and she did exactly what I wanted there very sweet and do very amazing work”
  • Summer
    “we all loved them , didn’t take long either !!”
  • Marjorie Cobb
    “** Edited because of recent experiences on December 30th and 31st. ** When a company does good I praise them but when they don't then I have to hold them accountable as well. I got a standard gel manicure December 30th. The manicurist may have been inexperienced but did a nice job shaping my nails and all. But after buffing and shaping my nails she didn't clean off the area and there's a lot of dust. After she started polishing my nails some of the dust was on my hands and I think ended up on my nails as well. So midway through painting she stops and brushes off my hands and towels off the work area and then continues to do my nails. At first glance my nails looked good and I tipped generously because it was a holidays. When I got home though and had better lighting, I could see all the issues. The next day after work I stopped by the salon and explain that my nails didn't come out that well. A nail tech looked at my nails and she said I'll fix them. So she has me take a seat and she starts filing and removing the top layer and adds a new layer of polish. While she's doing this she's having a conversation on speakerphone about some personal issue with her significant other and their children. She spends maybe 15 minutes on my nails if that much. She then dismisses me and says you're dry you're good. She never apologized. Never said sorry for the quality of the work or even acknowledged that they were badly done. She never even said sorry if you had to come back. I was kind of stunned and speechless by the way I was just dismissed. I left the location and when I got to my car looked at my nails and was incredulous. This was the second time and instead of doing a better job I got a sloppy job. I was about to go back in and I see the person that did my nails leave in a hurry. I sat in my car a little longer trying to decide whether to go back for a third time. I decided not to because I thought I gave them a second chance to correct honest mistake but they chose to be dismissive. I hope they read this review and learn from this. It costs nothing to say I'm sorry and to take time to fix a mistake. I would have continued going to them if that were the case. I don't forsee me going back for any services now. They consistently do a great job. They are friendly and respectful of my time. I love how my nails and eyebrows come out each time.”
  • Madison Inman
    “Used to be a good place to go, they’re awful now. The last 3 times I’ve been I got all different ladies and they did awful. Advertising “cat eye” but have no clue what they’re doing. Crooked nails & when I would tell them they would respond …”

Hours

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Closed

Good to know

  • Reservations
    Walk-in only
  • Parking
    Free parking lot
  • Accessibility
    Has wheelchair-accessible car park · Has wheelchair-accessible entrance · Has wheelchair-accessible toilet

Amenities

  • Has Wi-Fi
  • Has wheelchair-accessible car park
  • Free parking lot
  • Has toilet
  • Appointments recommended
  • Accepts walk-ins
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Accessibility· 2
  • Has wheelchair-accessible entrance
  • Has wheelchair-accessible toilet

Location

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