
Queen Nails
Quick info
About Queen Nails
On S Broadway in Lawrence, Queen Nails is a nail salon operating on a walk-in basis, with no appointment needed before a visit. The shop opens Monday through Saturday and stays closed on Sundays, giving anyone nearby a set weekly rhythm to plan around. Service is handled directly at the counter, keeping the process simple for people passing through on errands or between other stops downtown. The salon operates out of unit #4 at its Broadway address.
Reviews
What reviewers say
Reviewers most often mention nail filing/shaping complaints, 3d nail designs, full set for kids and long soak times.
What reviewers say
Reviewers most often mention nail filing/shaping complaints, 3d nail designs, full set for kids and long soak times.
Customer Review Summary
Long-time loyalty to one particular nail tech, praised for his work and consistency over years of visits, anchors many of the positive reviews, with clients noting full sets, a 3D nail design, and manicures that hold up without chipping. Several also highlight the pricing and the staff's patience, including with a child overwhelmed by color choices. But a recurring complaint centers on nail filing: multiple reviewers describe having their natural nails filed down too thin, left bending, or shaped unevenly despite requests to fix it, with one describing pushback and being told she was "picky" and no longer welcome. Other reviewers report tense encounters, including one who says a staff member refused to give her name when a service disagreement arose, and another who describes a long wait before being served and an extended soak during an acrylic appointment. Several reviewers also mention the favored tech is no longer always available since the salon does not take appointments.
Customer Review Summary
Long-time loyalty to one particular nail tech, praised for his work and consistency over years of visits, anchors many of the positive reviews, with clients noting full sets, a 3D nail design, and manicures that hold up without chipping. Several also highlight the pricing and the staff's patience, including with a child overwhelmed by color choices. But a recurring complaint centers on nail filing: multiple reviewers describe having their natural nails filed down too thin, left bending, or shaped unevenly despite requests to fix it, with one describing pushback and being told she was "picky" and no longer welcome. Other reviewers report tense encounters, including one who says a staff member refused to give her name when a service disagreement arose, and another who describes a long wait before being served and an extended soak during an acrylic appointment. Several reviewers also mention the favored tech is no longer always available since the salon does not take appointments.
Featured reviews
- Joné Perez
“Unfortunately, I don’t remember the specific staff member’s name. I gave a $40 tip, on top of the service cost, and I was chased out of the door, after I requested that she count the money In front of me, however, she was too “busy”. As I …”
- Keri Vokey
“Second time coming back to queens nails and they are amazing!!!!! Got a 3d nail design and its looks amazin! Would highly recommend this place! The people in there are awesome”
- Francheska Jimenez
“I normally don’t leave reviews, but I feel this experience should be shared. I came in for a regular service and simply asked the nail tech to file my nails a little more because the shape wasn’t even. I wasn’t rude, aggressive, or demanding…I just wanted them shaped the way I asked for. From the moment I made the request, her attitude shifted. She seemed irritated and acted as if my request was unreasonable. After asking her twice to even out the shape, she became visibly annoyed and after I paid, mind you with tip, she told me that I’m “picky,” so I “don’t have to come here anymore.” I was shocked because filing or adjusting shape is a normal part of getting your nails done, and I wasn’t asking for anything excessive. When I tried to handle it professionally by asking for her name so I could speak to management, she refused to tell me. That alone was very concerning, especially as a paying customer trying to address a problem the right way. I took a photo to help the owners identify who serviced me because I wasn’t given a name. I will also leave photos of my nails (done yesterday) so that you can be the judge and decide if my requests were unreasonable. I’m posting this so management and future clients are aware of how unprofessional this interaction was. A simple request should never result in a customer being dismissed or spoken to that way.”
- Leo con el Lío
“*Funny how the last two reviews are from the very same person.. employee much?* Very inconsiderate male staff. I arrived before a different client. WAITED my 24 minutes turn. I had acrylics. Had me soak for 39 minutes (never in my entire …”
- Yadira Batista
“After 5+ yrs. getting my nails done at this place, I will never go back. Sam is such a professional, educated, pleasant person. He was my favorite nail tech. Since they don’t book appointments I went for my refill and Sam was not there, I …”
Hours
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
- Closed
Good to know
- ReservationsWalk-in only
- AccessibilityHas wheelchair-accessible car park · Has wheelchair-accessible entrance
Amenities
- Has wheelchair-accessible car park
- Has toilet
Show more amenities
- Accessibility· 1
- Has wheelchair-accessible entrance
Location
Nail Salons near Queen Nails
- Cindy Nails & Wax4.01376.4 mi away
cindy's manicures, crooked uneven nails, men's pedicures
| Place | Rating | Distance | Mentioned in reviews |
|---|---|---|---|
| Queen Nails | 4.3228 | — | nail filing/shaping complaints, 3d nail designs, full set for kids |
| Cindy Nails & Wax | 4.0137 | 6.4 mi away | cindy's manicures, crooked uneven nails, men's pedicures |
The 1 nearest nail salons by distance. Ratings, hours and review terms come from public business profiles.
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