Chapel Beauty
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Quick info
About Chapel Beauty
Chapel Beauty is a beauty supply store in Decatur, GA, at 2845 Candler Rd, and it is open daily. A wig department sits at the back of the store, where wigs are exchange-only and cannot be tried on, so a purchase there is a commitment to the piece you choose. Hair on the mannequins is displayed in a section customers cannot enter. Shoppers are told to feel the hair on the mannequins to pick a brand. The floor is large, and beyond hair it stocks purses, earrings and combs.
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Reviews
What reviewers say
Reviewers most often mention wig selection, no wig try-ons, closing-time entry refusals and overpriced combs and brushes.
What reviewers say
Reviewers most often mention wig selection, no wig try-ons, closing-time entry refusals and overpriced combs and brushes.
Customer Review Summary
Reviewers credit the store with a huge selection and a large layout, and one shopper found a last-minute prom purse and a pair of earrings. Most of the feedback is negative, though, and centers on access and service. Several shoppers who arrived just before the 8 PM closing say they were not allowed in, and one was told to go across the street for the same product. Wig shoppers describe a department that no longer lets customers try on wigs, hair kept in a section they cannot enter so they must feel mannequin hair instead, and a rude worker in the back. One reviewer calls combs and brushes overpriced and cheap quality, and another says a question about mousse sizes ended with a manager telling them to leave. The detail that recurs is the refusal to bend, down to a wig bought by accident that staff would not exchange even though the receipt showed the purchase minutes earlier.
Customer Review Summary
Reviewers credit the store with a huge selection and a large layout, and one shopper found a last-minute prom purse and a pair of earrings. Most of the feedback is negative, though, and centers on access and service. Several shoppers who arrived just before the 8 PM closing say they were not allowed in, and one was told to go across the street for the same product. Wig shoppers describe a department that no longer lets customers try on wigs, hair kept in a section they cannot enter so they must feel mannequin hair instead, and a rude worker in the back. One reviewer calls combs and brushes overpriced and cheap quality, and another says a question about mousse sizes ended with a manager telling them to leave. The detail that recurs is the refusal to bend, down to a wig bought by accident that staff would not exchange even though the receipt showed the purchase minutes earlier.
Featured reviews
- Aiirckk
“Only giving a one star because I can’t give negative stars. Took my mother in law to this establishment to purchase a couple new wigs and the Korean (or Asian) lady that worked the wig department in the back was extremely rude and nasty. …”
- Lover of life
“They have a huge selection of here plenty of free parking, knowledgeable staff members and SECURITY. The bathrooms are terrible though.”
- L J
“Very disappointed with my experience. Your store closes at 8:00 PM and I arrived at approximately 7:50 PM, before closing time, but I was not allowed to enter. I wasn’t coming in to shop around for an extended period, I knew exactly what I needed and only needed a quick purchase. Instead of allowing me to grab one item, I was told to go across the street to another store for the same product. If your business closes at 8:00 PM, customers should be able to enter before that time. I understand employees have closing procedures, but turning away customers before closing is frustrating and poor customer service.”
- Donna Ingram-Allen
“I purchased a wig by accident which I discovered when I got outside. I immediately walked back in to return it knowing they only allow exchanges. LSS they refused to even let me exchange it eventho the time on the receipt was 7 min ago. And the essentials -combs, brushes,- are overpriced (like we don't know that the tears have ended) and cheap quality.”
- sarah Elliott
“Found last minute purse for my daughter's prom and cute pair of earrings for me. The store wws very big and easily to find what you needed.”
Hours
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
Good to know
- ParkingFree of charge street parking · Free parking lot
- AccessibilityHas wheelchair-accessible car park · Has wheelchair-accessible entrance
Amenities
- Has wheelchair-accessible car park
- Free of charge street parking
- On-site services available
- Good for quick visit
Show more amenities
- Accessibility· 1
- Has wheelchair-accessible entrance
- Parking· 1
- Free parking lot
Location
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