
Charcoal Grill
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Quick info
About Charcoal Grill
Charcoal Grill is a fast food restaurant at 20 Oxford St in Whitstable, where the kebabs are prepared fresh in front of the customer. The menu includes large and mixed meat kebabs made with different types of skewers, served with salad and pitta. Chicken kebab, doner meat and mixed meat can also be ordered with chips and salad. On the side, chips come with garlic mayonnaise, and cheesy chips are a separate option. Extra sauces are sold by the pot.
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Reviews
What reviewers say
Reviewers most often mention online order service charge, mixed meat kebab, chicken kebab and chips with sauce.
What reviewers say
Reviewers most often mention online order service charge, mixed meat kebab, chicken kebab and chips with sauce.
Featured reviews
- Daniel Kruck
“Asked for some cheesy chips and what the bloke did was scoopt two tiny cups of uncooked chips into a portion of already cooked chips that was sitting there for god knows how long, very disappointed to say the least. AVOID.. go to tankerton kebab shop its x100 better. Customer service was awful didnt even greet me when I came in or left. Just avoid 1/10”
- d445c24d-e106-4122-bf2e-5b37620ab566 d445c24d-e106-4122-bf2e-5b37620ab566
“Disgusting service . When ordering online £0.99 serviced charge added . Fair enough. But at checkout it adds another £1 . When this happens to me four times . Making them aware apps faulty . They admit they know but don't fix it . Then refuse to serve me because I called the owner out on it . Only conclusion is they are deliberately scamming customers. Fraud and theft ! BUYER BEWARE SCAMMERS”
- Ad Webb
“Food cooked well. However their large is most kababs medium. My kabab is issing burger sauce (cost £1) and my husbands wrap is missing cheese (cost 1.50). This includes a £0.99 service charge. This was ordered from their website so please becareful when ordering directly. As I called to rectify, they denied extra charge to begin with then tried to say I did not order properly, instead of apologing I was read the order back and told there is noting they can do. I do not recommend ordering on their own website.”
- marley batchelor
“Hands down the worst kebab I’ve ever had. It was hard, dry, and inedible – they even admitted it had been “sitting at the bottom of the tin” but still served it to me. When I questioned it, I was fed some nonsense about being “in a rush,” which was a flat-out lie. Only when I said I’d leave a review did they suddenly offer a refund. Absolute joke of a place – terrible food, dishonest staff, and zero respect for customers. Avoid at all costs.”
- Rick
“When ordering online beware ! I know they add a 99p service charge . But if you check the total they add on another £1 for no reason at all. I complained but they claimed to be unaware of this . However one of the drivers told me they know this happens and if people don't mention it they just the money!!! Scammers .”
Hours
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
Customer Review Summary
Kebabs are the main draw, with the chicken kebab and large mixed meat kebab with chips and salad praised for big portions, fresh preparation in front of the customer, and tasty meat from different skewers. One reviewer found the chicken good but the doner a bit overdone. The recurring complaint is online ordering. Several describe a service charge followed by another extra charge at checkout, and one says a driver acknowledged it happens. Others found paid-for items like burger sauce or cheese missing, and callers say staff read the order back and offered no fix. Sauce is a sore point too, with one reviewer objecting to paying for it while another says it was offered free. One dry, hard kebab, admitted to have been sitting at the bottom of the tin, brought a refund only after the customer mentioned leaving a review.
Amenities
- Delivery
- Takeout
- Casual
- Onsite services
- Late-night food
Show more amenities
- Offerings· 1
- Quick bite
Location
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