Pipers Fish & Chips

Featured reviews

• S

  Stacey Derbyshire

  ·1 month ago

  “Our family of nine people visited your food establishment and ordered different meals. Unfortunately, we experienced repeated issues with hair being found in the food. This happened on multiple occasions and was not an isolated incident. The first and second times this happened, we remained calm and more than patient. We brought the issue to the attention of staff and simply asked for the affected meals to be replaced. We gave your staff the opportunity to resolve the situation reasonably and without making a major issue of it. However, after the third occurrence of hair being found in our food, our patience had understandably run out. At this point, we no longer felt comfortable accepting replacement meals and requested a refund instead. The situation was made even worse by the conduct of an older male member of staff. Rather than taking our complaint seriously, he appeared to try to cover the hair with curry sauce and then attempted to blame us by suggesting that we had put it in the food ourselves. This was extremely insulting and unacceptable, particularly given that we had already reported the same issue more than once and had remained patient throughout. What made the situation even worse was the awful customer service we received throughout the process. Given that we were a family of nine who had already experienced the same serious hygiene issue repeatedly, we expected the matter to be handled with an appropriate level of concern, professionalism and understanding. Instead, we felt that our concerns were not taken seriously and that we were made to feel as though we were causing an inconvenience by raising a completely legitimate complaint. Finding hair in food once is unpleasant enough. Having it happen three separate times during the same visit, across different meals, is completely unacceptable and raises serious concerns about food preparation, hygiene standards and quality control. Attempting to conceal the hair with curry sauce and then blaming us for it only made the situation more distressing and undermined our trust further. We were extremely patient and gave your establishment two opportunities to put the situation right by replacing the meals. It was only after the third occurrence that we reasonably decided we could no longer trust the food being served and asked for our money back. Based on our experience, I would not recommend this place and would advise others to consider alternatives.”

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• F

  Francoisi

  ·2 months ago

  “We ordered a large fish & chips to share & sauce which was around £20 to take away. Average wait as freshly cooked. The fish quality was outstanding and perfectly cooked but small and there was only a few chips. Quality not quantity!”

• S

  Sarah Watts

  ·2 months ago

  “Chips were nice enough but the smallest portions I've ever seen and incredibly expensive. We won't be returning.”

• A

  Alice Ford

  ·2 months ago

  “Really disappointing meal - dont waste your money coming here. The guy behind the counter was miserable and rude, didn’t seem to care in the slightest. Chips were ok (hard to get wrong) but the fish was horrible - soggy, undercooked and swimming in oil (we had to mop up the plates with napkins before we even tried to eat it). At just under £50 for 2 adults and a child we were not impressed, will not go again. Watch out for the eating in charge too.”

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• R

  Ross

  ·2 months ago

  “I was overcharged for a takeaway meal yesterday and didn't realise until it was too late. 2 regular chips with cheese and 2 cans of drink for over £20. The portions we received were very small too, especially for the price I actually paid. The chips were fresh and tasted nice, but we won't be returning.”

• S

  Sarah Thomas

  ·3 months ago

  “There are no words to describe the food we were served – see it for yourself. Definitely not the chips you’d hope on a short break”

• A

  Andrew Parker

  ·3 months ago

  “Called in for a takeaway as Fecci was closed (Shame). I must say the Minced beef and pie was really nice, light and not too doughy. The chips were nice too. However the service was not nice, a very rude and inpatient young man who took exception to our simple request of pie and chips twice. Have been coming to Tenby for over 30 years and have never recieved such poor service. I will not be returning even if Fecci's is closed.”

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• D

  Damian Williams

  ·4 months ago

  “Poor and rude customer service. Asked politely for a cardboard box for my chips, so I could carry it more easily, and they refused saying it's for the fish only. I pushed back, politely saying, "I know that, I'm not asking for more chips, I'm just asking that you tip my chips into the cardboard box", they just point blank refused. I don't understand why. It's certainly not a costing issue, they were just being rude for the sake of it. I don't know them personally, and it was my first time there, I hadn't been unreasonable prior to this. I gave them no reason to give unfavorable treatment. Just no need for it at all.”

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• S

  Shane Collins

  ·5 months ago

  “​I've never had an issue with the food quality at Pipers before, but my most recent visit was very disappointing. ​Despite the shop being very quiet (4 staff and no other customers), the food I received was sub-par. I ordered a sausage and chips; the sausage was sitting in heat containment looking good, but I waited about 5 minutes for the chips. Which was okay because I would be receiving some good quality chips. Unfortunately, when I went to eat them straight after receiving them, the chips were barely lukewarm and felt like scraps or leftovers from much earlier in the day, they were dry, bruised and lacking freshness. Got me overthinking now, why was I waiting 5 minute for them? ​For the prices charged in Tenby, I expected fresh, hot food, especially when it wasn't busy. I ended up unable to finish the meal. I’ve enjoyed this place in the past, but this experience has really put me off. I hope management can deliver on quality going forward. However I won't be visiting again. Such a shame.”

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• C

  Cerys Thomas

  ·5 years ago

  “Popped in here first night of my holiday to Tenby to get my authentic experience of fish and chips on the beach! Had a perusal of the menu and then noticed a sign saying minimum £10 card payment which I wasn't going to reach, so I asked the guy serving if he knew where I could get cash. He asked what I'd wanted from the menu so I told him, and he said it'd be fine so that was great. Ordered a fishcake, chips, coleslaw and pickled gherkin to go. Fresh chips were cooked so a 5 minute fair wait. All wrapped up nicely for me, extremely reasonable pricing to be fair. Lovely service from the guy there that night, happy to chat. Dividers up for covid, no indoor seating. All appears to be in line with regulations and restrictions. Took my food out onto the Tenby South Beach Esplanade to eat on a bench, was lovely. Not greasy at all, plenty of salt and vinegar as requested. Great little chippy, happy to support locally.”

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