Tortilla Southampton
Quick info
About Tortilla Southampton
Inside West Quay Shopping Centre, Tortilla Southampton serves build-your-own Mexican food ordered at the table rather than a counter. The menu runs across 14 dishes, including Tres Tacos, a Quesadilla, and Nachos Queso, alongside burritos and bowls built in medium or large sizes. Burrito fillings extend to beef, chicken, and a vegan protein option. The restaurant is walk-in, with no reservations taken, and opens daily. Service on weekend evenings can run slower than at other times.
Menu & Prices
14 dishes · mains £7–8- Tres Tacos£7.00
- Quesadilla£7.00
- Nachos Queso£7.00
- Medium Burrito£7.00
- Medium Bowl£7.00
- Large Burrito£8.00
Reviews
What reviewers say
Reviewers most often mention burritos, vegan option, wrong order given and out of items.
What reviewers say
Reviewers most often mention burritos, vegan option, wrong order given and out of items.
Customer Review Summary
Reviewers repeatedly praise the burritos as tasty and fresh, with generous portions and good sauce options, and several single out friendly, efficient staff for making their visit. One vegan option also earns specific praise. Complaints center on inconsistent service, including slow Saturday-night waits, staff not mentioning out-of-stock items, and one diner reporting a wrong order sent as chicken instead of beef.
Customer Review Summary
Reviewers repeatedly praise the burritos as tasty and fresh, with generous portions and good sauce options, and several single out friendly, efficient staff for making their visit. One vegan option also earns specific praise. Complaints center on inconsistent service, including slow Saturday-night waits, staff not mentioning out-of-stock items, and one diner reporting a wrong order sent as chicken instead of beef.
Featured reviews
- Jaden Hoppy
“I had such a fantastic experience at Tortilla Southampton and wanted to leave a review because the service genuinely stood out. The girl named Natnicha who served me was absolutely amazing. She was so friendly, welcoming, and patient while taking my order, and she made sure everything was exactly how I wanted it. My order was perfect, and you could tell she really cared about giving great customer service. It’s not often that someone’s attitude makes such a difference, but she was so positive and helpful that it completely made my day. She’s a huge credit to the Southampton Tortilla team, and I really hope she gets the recognition she deserves. Thank you for such an excellent experience—I’ll definitely be back!”
- Flo Blatchford
“The food itself was good in the end however… service was pretty dire. They didn’t inform me they were out of items until the process of making my …”
- w s
“Went for dinner this evening. Workers seemed very lacking interest in serving to be honest. Was very slow being served but it was a Saturday evening so will bear that in mind. They do tasty burritos but my complaint is that over the years …”
- Isabela Rossetti
“Honestly, I’m absolutely fuming. I ordered beef, and they sent me chicken instead. It’s not rocket science, even a child can tell the difference between the two. They clearly couldn’t be bothered to check the order and just sent whatever. The food was all messed up and smelled bad, as if it had gone off. It was impossible to eat something that looked so questionable, so I threw it in the bin. I want my money back. This is just lazy, sloppy work and completely unacceptable. Sort it out.”
- Philip Turner
“Servers (mine was leah) manage to combine being both incredibly friendly and efficient. Portion size is fantastic while tasting fresh so best of both worlds. Fast and fresh food with good sauce options and the vegan option tastes fantastic to the point I order either beef or vegan.”
Hours
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
Good to know
- ReservationsWalk-in only
- AccessibilityHas wheelchair-accessible entrance · Has wheelchair-accessible seating · Has wheelchair-accessible toilet
Amenities
- Has wheelchair-accessible entrance
Show more amenities
- Accessibility· 2
- Has wheelchair-accessible seating
- Has wheelchair-accessible toilet
Location
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