
McDonald's
Quick info
About McDonald's
McDonald's is a fast food restaurant at 108 Horley Rd in Redhill, housed in a building with a distinctive style that differs from other McDonald's locations. The menu centres on burgers and fries. Orders are placed at a touchscreen kiosk, and the restaurant is walk-in, with no booking involved. A drive-through serves customers in cars. The restaurant stays open till late, which makes it a choice for anyone wanting a late-night meal.
Good to know
“Classic, long-running fast-food chain known for its burgers & fries.”
- ReservationsWalk-in only
- AccessibilityWheelchair: entrance, parking lot, restroom, seating
Reviews
What reviewers say
Reviewers most often mention drive-through, outdoor seating area, missing order items and oreo mcflurry.
What reviewers say
Reviewers most often mention drive-through, outdoor seating area, missing order items and oreo mcflurry.
Customer Review Summary
Staff conduct and order accuracy dominate the complaints at this branch. Several reviewers describe aggressive or dismissive employees: one says a server told them to "calm down" repeatedly, another witnessed a heated argument with no manager stepping in, and a third says other customers got an eye roll and a new order slammed onto the table. Incomplete orders recur, including a drive-thru order that arrived with one Oreo McFlurry instead of two, missing delivery items where the manager pointed to head office, and half portions. One reviewer found a large order of chips undercooked and drinks half filled in the evening, and another saw paper and water on the toilet floor.
Customer Review Summary
Staff conduct and order accuracy dominate the complaints at this branch. Several reviewers describe aggressive or dismissive employees: one says a server told them to "calm down" repeatedly, another witnessed a heated argument with no manager stepping in, and a third says other customers got an eye roll and a new order slammed onto the table. Incomplete orders recur, including a drive-thru order that arrived with one Oreo McFlurry instead of two, missing delivery items where the manager pointed to head office, and half portions. One reviewer found a large order of chips undercooked and drinks half filled in the evening, and another saw paper and water on the toilet floor.
Featured reviews
- Google user
“I had a very unpleasant and unsettling experience at this McDonald's today. The young employee who served me was aggressive and visibly angry from the beginning. Throughout our interaction, he repeatedly told me to "calm down" in a harsh and irritated tone—almost 10 times—even though I was simply trying to discuss my order. His attitude made me feel extremely uncomfortable and intimidated. No customer should be treated this way. This is the first time I've experienced such hostile behavior from a McDonald's employee. I have attached my receipt, and I hope the management reviews the CCTV footage from that time and takes this incident seriously. Staff members who behave in such an aggressive manner should not be representing a company like McDonald's. Unfortunately, I cannot recommend this branch based on my experience.”
- Google user
“Different looking with nice outdoor area. Appears to be a popular and busy location. Order was incomplete and needed to raise issue with staff. Toilets looked like they needed some attention with paper and water all over floor,given one of the white shirt staff was leaving they were aware of it.”
- Google user
“Items missing off my order from my delivery, when asking the manager for my missing items from my order he simply said there's nothing he can do go contact head office. This isn't the first time items have been missing so either the mcdonalds staff or the delivery drivers are helping themselves. On top of that I only receive half portions Would not recommend”
- Google user
“Officially the worst drive thru ever known to mankind. I do not recommend going there. When ordering, my father ordered 2 oreo mcflurries and only received 1 in order, due to the woman taking our order not even paying attention. Terrible service overall and no communication skills at all. McDonald's really needs to get a grip and hire better employees!”
- Google user
“I visited this branch today at around 4:00 PM and witnessed a very unpleasant incident. There was an argument between staff members and customers, and the way the employees spoke was unnecessarily aggressive and highly unprofessional. It is unacceptable for customers to be addressed in such a disrespectful manner. What was even more surprising was that no manager or supervisor stepped in to handle the situation. It gave the impression that there was a lack of proper management and oversight at this location. For a global brand like McDonald's, I expect employees to treat customers with respect, remain calm in difficult situations, and behave professionally. Witnessing this incident had a very negative impact on my experience. I hope this matter will be investigated and that appropriate action will be taken to prevent similar situations in the future.”
Amenities
- Wheelchair accessible entrance
Show more amenities
- Accessibility· 3
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating