Tortilla Reading

Featured reviews

• C

  Chloe

  ·2 months ago

  “Went in today for a quick meal, haven’t had a burrito in ages since mission burrito has gone. Went in straight to the screen to order myself. Didn’t take a look around first which was my mistake. Ordered and went and sat down. Every single table was filthy, the floor looks like it hasn’t ever been cleaned. The worst part was there were dozens of flies hovering around the food. The worktop was filthy with stuff everywhere. The girl serving had gloves on but did not wash her hands once in the time we was in there or change her gloves after rubbing her face and touching her hair. This put me off instantly. My daughter needed the toilet so I went in with her to see the toilet lid up and the whole toilet bowl splattered with poo aswell as smeared all over the seat. Toilet roll all over the floor and enough dirt to see it hadn’t been cleaned for a couple of weeks at the very least. No soap in dispenser. The girl working was grumpy and slow. When the food came it was inedible. I begrudgingly tried to eat it due to being hungry and the £30 I had just spent on mine and my daughter’s dinner. The chicken was awful, concerned it had been sat there for days, it tasted vile. Same with the sour cream, it was warm in the pot with water on the top. I’m not usually one to complain but this place needs closing down. Will be reporting them to stop others wasting their money or getting poorly from extremely poor hygiene practice.”

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• I

  Inga P

  ·2 months ago

  “I was in Reading for work yesterday and stopped by Tortilla for a quick bite. I ordered a Caesar chicken burrito, and it was prepared by a lovely young man, Adam. Adam was friendly, polite, and clearly knew what he was doing. He was smiling throughout, made the experience welcoming, and genuinely seemed to enjoy his job. He wished me to enjoy my food, which was a nice personal touch. The portion size was generous and kept me full for the rest of the day. On top of that, the restaurant was nicely air-conditioned, making it the perfect place to escape the summer heat while enjoying a tasty meal. Overall, it was a great experience with excellent customer service, good food, and a comfortable atmosphere. I’ll definitely stop by again when I’m next in Reading.”

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• E

  Eve Mitchell

  ·2 months ago

  “Absolutely delicious place to eat. Customizable, good value for money and so tasty! Highly recommend. Lots of vegetarian options, and a nice place for families. Best mexican in Reading!!”

• J

  Jamie Ennis

  ·3 months ago

  “The staff are fantastic and the food is unmissable! I have an allergy and often struggle to eat when out and about. The staff today were great. As a first time customer I was guided through my options (as I needed dairy free), gloves were changed (without me asking) and the burrito was one of the best I’ve ever had! Often getting fast food nowadays is an impersonal experience which is tricky when you have an allergy, this was a refreshing reminder that good customer service, friendly staff and great food is still available on the high street.”

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• M

  Mateusz Cieslukowski

  ·3 months ago

  “I am a regular customer of this Tortilla, mainly ordering through delivery apps and I’ve always enjoyed it. It WAS one of my favourite takeaways ever. Unfortunately, my experience on 15/06/26 at 12:40 has changed my mind. Whoever was working then and made my burrito should seriously reconsider where they work. First of all, my burrito was horribly wrapped and clearly too much sauce was given. It was soggy, falling apart and the wrapping foil was sticking to the burrito making it difficult to eat. Not only this, I ordered the medium meal deal but was not given my tortilla chips. I brought this up with Uber Eats to which they refused a refund as supposedly “the store confirms the tortilla chips were delivered”. I have essentially paid £16.50 for a burrito and drink! I’m meant to just suck it up and accept I lost so much money? I’m not sure who confirmed this, but they clearly did so to avoid getting into trouble. If you forget to pack an item for an order, you should own up to it and acknowledge the mistake as I totally understand sometimes you may forget. If the store admitted this I wouldnt bring this up. Furthermore, after I rang the store to try and explain the situation, the phone was not answered and my voicemail was ignored. I warn anyone ordering online and I hope the store manager considers who works for them and if they’re suitable enough as this was genuinely unacceptable. The quality of this tortilla has dropped since I started ordering in 2024…”

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• S

  Saskia

  ·4 months ago

  “Had such a lovely experience at Tortilla thanks to Anya! Super friendly, patient and was welcoming from start to finish. Service was quick, the food was great, and she had such positive energy throughout. Great food and great customer service! :)”

• W

  Wiktor B

  ·5 months ago

  “An absolute gem in reading! Me and my friends were quite peckish in reading one day and we stumbled across Tortilla and I sure am glad we did. We were served by a young chap by the name of Cieran, he was very professional whilst still being friendly. He guided us through with recommendations and the top picks as it was our first time in such a spot and even took my friends allergies into account whilst we made our tortilla masterpiece! The food was great and the service even better i am sure to return soon.”

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• S

  Sameeha Qureshi

  ·5 months ago

  “Staff here were super lovely, considerate and helpful. I came in with my friend during rush hour and ordered tacos. They handled the rush really well, even when a customer was extremely rude and entitled towards them (he made a scene because he wanted to skip the very obvious queue). It was clear they were making previous orders but he caused a fuss anyway for no reason. They handled the situation very well and stayed calm whilst he was confrontational. Excellent treatment of the situation and I admired their patience during what was clearly a very antagonising encounter. The customer service was excellent and the food was amazing. I got my food pretty fast which was impressive cause I could see a bunch of Deliveroo drivers so they had a lot of online orders too. Would definitely come back again. Shout out to Sara, Mia, Amina and Pranjel (sorry if I misspelled anyone’s names!) for brightening up our evening. They are a credit to the Tortilla brand and the Reading location! I had the chicken tacos and they were great I would recommend :))”

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• V

  Venus Alpha

  ·5 months ago

  “From my favourite lunch spot to the worst. Literally no flavour, almost no meat and just rice. Zombrero down the road so much more authentic flavour and much more generous portions.”

• G

  Gayathri Gopal

  ·1 year ago

  “Really enjoyed my visit to Tortilla Reading! The burrito bowl was fresh, tasty, and filling, with plenty of choice for toppings. The quesadillas were perfectly cooked, cheesy, and full of flavor. Staff were friendly and service was quick. Great spot for a casual bite — definitely coming back! 🌯🧀”