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The Balti House — Indian Restaurants in Newcastle

The Balti House

Indian RestaurantsNewcastle, NIR

3.5 out of 5 stars3.5(203 reviews)

Quick info

+44 28 4372 2000
9 Central Promenade, Newcastle BT33 0AA, United Kingdom
£20–70

About The Balti House

On Central Promenade in Newcastle, The Balti House serves an Indian menu that runs from korma and butter chicken to tandoori chicken, chicken tikka masala, lamb dansak, and saag. Orders are placed at a front reception area near the entrance rather than at a table, and a small staff handles service, at times just one person covering the whole room. The kitchen keeps to established curry house dishes rather than a changing or seasonal lineup. It gives diners a straightforward, order-at-the-counter way to eat Indian food on Central Promenade.

Good to know

  • Reservations
    Accepts reservations
  • Parking
    Free parking lot · Free street parking · Usually plenty of parking
  • Accessibility
    Wheelchair: entrance, parking lot, seating
  • Good for kids
    Good for kids · High chairs

Reviews

3.5/5
203 reviews

What reviewers say

Reviewers most often mention not for you guys comment, butter chicken too sweet, korma bad texture and glass in food.

5★
85
4★
38
3★
20
2★
13
1★
47

Customer Review Summary

Multiple reviewers describe being told "not for you guys" by a reception staff member, who then seated other customers first, with several calling the treatment rude, unprofessional, and, in a few accounts, racially motivated; nearly all note a separate male staff member who stepped in and was polite and helpful. On food, opinions split: the tandoori chicken and korma pleased one diner as "nicely cooked," while others found the korma and butter chicken oversweetened, lumpy, or lacking authentic flavor, and one called butter chicken "fully sugar." A saag was called enjoyable despite an unusual texture, and one reviewer reports finding a piece of glass in a lamb dansak, which the restaurant addressed by offering a free meal next visit. Portion size was flagged as small by one diner, and another noted a single staff member handling everything alone.

Featured reviews

  • Google user
    “Very mid curry, looks like a one man band doing everything, feel a bit sorry for the guy! Portion size on the small side, will be grabbing some more food after this!”
  • Google user
    “Enjoyable dinner we had the Tandoori chicken and the Korma very nicely cooked friendly service from the young man who served us. Good value decent food. We will be back.”
  • Google user
    “The lady staff member who served the food on 08.03.26 was very rude and did not know how to deal with customers properly. Her attitude was unprofessional and made the experience unpleasant. Customer service should be polite and respectful, but unfortunately this was not the case during my visit.”
  • Google user
    “Very rude and unprofessional behavior. We walked in to order a takeaway and politely greeted the lady at the counter when she said “Hi.” Instead of assisting us, she bluntly told us that the place was not for us. This was extremely disrespectful and confusing. What makes it even worse is that this is an Indian restaurant and we are Indian ourselves, yet we were treated in such an unwelcoming manner. Basic courtesy and respect towards customers should be expected, but unfortunately that was completely missing here. Very disappointing experience.”
  • Google user
    “We had a takeaway on 08/03/26 in the evening. The behaviour from the reception lady who approached us was very bad and unprofessional. She insulted us by saying " not for you guys" when we said Hii to her and then she approached customers who was standing behind us. The food was also of poor quality . None of the items we ordered tastes like authentic indian food. It is a shame that they were not even able to greet the customers appropriately.”

Highlights

  • Popular for dinner
  • Popular for solo dining
  • Small plates

Amenities

  • Wheelchair accessible entrance
  • Accepts reservations
  • Delivery
  • Takeout
  • Dine-in
  • Good for kids
Show more amenities
  • Alcohol
  • Cozy
  • Onsite services
  • Beer
  • Coffee
  • Late-night food
Dining options· 4
  • Dinner
  • Dessert
  • Seating
  • Table service
Popular for· 1
  • Solo dining
Atmosphere· 1
  • Casual
Accessibility· 2
  • Wheelchair accessible parking lot
  • Wheelchair accessible seating
Parking· 3
  • Free parking lot
  • Free street parking
  • Usually plenty of parking
Family-friendly· 1
  • High chairs
Offerings· 2
  • Small plates
  • Wine
Facilities· 1
  • Restroom
Crowd· 2
  • Groups
  • Tourists

Location

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