Soul + Grain, London City Airport Landside
Quick info
About Soul + Grain, London City Airport Landside
Soul + Grain sits landside at London City Airport in the Royal Docks, serving coffee and grab-and-go food to travellers passing through. There is no table service and no reservations system, the counter takes walk-ins only, in keeping with the flow of an airport terminal. It opens daily, matching the airport's own hours, so it is available whether a flight departs early morning or later in the evening. The format keeps things simple, drinks and food ordered and collected quickly at the counter, suited to people watching a gate time rather than settling in for a long stay.
Reviews
What reviewers say
Reviewers most often mention matcha, superhealthy food, overpriced menu and food left on floor.
What reviewers say
Reviewers most often mention matcha, superhealthy food, overpriced menu and food left on floor.
Customer Review Summary
Reviewers overwhelmingly praise the staff, with several singling out individual servers by name for friendly, attentive service, one describing a beverage handed over with a smile, another calling the counter team a "Customer Service superstar." The matcha also gets a mention as delicious. One dissenting reviewer describes a disinterested staff member, food left on the floor, uncleared tables, and called it overpriced, suggesting Pret next door instead.
Customer Review Summary
Reviewers overwhelmingly praise the staff, with several singling out individual servers by name for friendly, attentive service, one describing a beverage handed over with a smile, another calling the counter team a "Customer Service superstar." The matcha also gets a mention as delicious. One dissenting reviewer describes a disinterested staff member, food left on the floor, uncleared tables, and called it overpriced, suggesting Pret next door instead.
Featured reviews
- Andrea Bacs
“Best service! Both staff members behind he bar were super friendly and helpful! The matcha is also delicious ❤️”
- Shubneet kaur Sandhu
“I visited Soul & Grain Landside and had a great experience. Paul provided excellent customer service—he was friendly, helpful, and attentive throughout my visit. His positive attitude made me feel welcome and well taken care of. I also …”
- Alex Gray (zzande)
“This landslide S+G is terrible. Disinterested staff member behind the till, no friendliness or warmth, sitting behind the counter while there is food on the floor and tables needing to be cleared. And overpriced, especially to sit in this environment and with that service. Take my advice, go to Pret next door”
- Monika Ribi
“Had the most wonderful service with Kim✨ her being of service to clients was first class and so nice as she also put attention to little details like to hand my beverage with a loving smile. I will be back 😃 kindness is a great value! Thanks for this exceptional moment 🙏🏻🤝💛”
- Maciej Blicharz (Matt Londonist)
“From now on I will definitely buy the superhealthy food at Soul&Grain. Tamana is a Customer Service superstar.”
Hours
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
Good to know
- ReservationsWalk-in only
- AccessibilityHas wheelchair-accessible entrance
Amenities
- Has wheelchair-accessible entrance
Location
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