Starbucks Livingston Drive Thru

Featured reviews

• K

  Kathryn Mccomisky

  ·4 months ago

  “Went in for a coffee to be told at 7.15pm that they close at 9pm. Went to sit at a table for the chairs to be turned upside down and asked to lift my legs at 7.30pm so that they could hoover. Completely understand everything needs cleaned down but having to shout over a hoover to have a conversation at 7.30pm when it closes at 9pm is ridiculous.”

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• M

  M. Omran

  ·4 months ago

  “Cleaning with noise no care about customers”

• S

  Sophie McInnes

  ·4 months ago

  “Attended Starbucks Livingston with a friend at approximately 7:15pm. We were advised that sit-in service would end at 9:00pm, which was perfectly acceptable. What was not acceptable was the treatment of customers from that point onward. We waited around 15 minutes for our order while staff were already closing down large sections of the café. We then had to ask twice for a cake that had been ordered before finally finding one of the few remaining seats. By 7:40pm, with over an hour still remaining before the stated sit-in closing time, staff had begun vacuuming around occupied tables. Customers were being asked to lift their feet while cleaning took place. One customer was asked to stand up and move so an area could be cleaned while she was still seated and in conversation. Staff were also attempting to clear away drinks that customers had not finished, and mopping was carried out around people's feet while they were still trying to enjoy their visit. The issue is not that staff were cleaning. The issue is that they appeared more focused on getting customers out than providing a basic level of hospitality. If a business advertises sit-in service until 9:00pm, customers should not be made to feel like an inconvenience at 7:40pm. This was not subtle cleaning of empty tables in preparation for closing. It was intrusive, disruptive and frankly disrespectful to paying customers. The atmosphere created was one where customers were clearly no longer welcome despite being well within the advertised sit-in hours. Poor customer service, poor customer awareness and a complete lack of common courtesy. One of the most unwelcoming café experiences I have had.”

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• M

  Maya Ashraf

  ·5 months ago

  “Went in a month or so ago to get two drinks. I was talking to the Staff member (forgot to ask for the lovely lady's name) about how it was our Christmas celebration today, and she was so extremely nice and upgraded my drinks to a full size and paid for both of them. Absolutely made my day the drinks were amazing as they always are, and the staff are all so friendly every time I go in. 5/5 everything 🫶🏼”

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• V

  Valerie Millar

  ·5 months ago

  “Waited 15 min this morning looked unorganised and slow. Cup handed without heat safety holder on it yet getting them inside??? Expensive disappointment.”

• K

  K “Kels44” S

  ·6 months ago

  “Visited yesterday. Not the cleanest of places. We sat in the soft seats in corner and the wee table right in the corner looked like it hadn’t been cleaned in a long time! Cinnamon bun was super dry in the middle. Best bit was the icing. Also we were in the back of 5pm and a lady was sweeping and mopping the floor. She clearly thought It was acceptable to drag every chair across the floor rather than lift it to move. The noise was deafening and went right through you. Absolutely ridiculous! Went on for a good 20 minutes! Couldn’t even chat as couldn’t hear a thing other than chairs scraping! It’s put me off and I definitely won’t be back to sit in. Not an enjoyable experience at all.”

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• E

  Enikő S. Mórocz

  ·9 months ago

  “The drive-through service once got my child’s babyccino wrong. I asked for oat milk, but they gave cow’s milk instead. They replaced it without apologizing and then served a drink that was extremely hot. My child badly burned his tongue and throat. I assumed they would take extra care with a beverage intended for a child.”

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• A

  Archie

  ·10 months ago

  “I've been coming here for a few years, and unfortunately, it's getting worse. The drive-thru window is often closed for various reasons. There are long lines of dissatisfied customers inside. The employees often mix up orders, and it's clear they're unhappy at this place. I often see new employees, and good employees leave for whatever reason. The quality of the coffees is sometimes truly poor. The same coffee is sometimes watery and you can taste several flavors at once, but sometimes it tastes good. I don't know what the problem is, but it's clear the manager has no control over this place - shame.”

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• C

  Colin Macdonald

  ·1 year ago

  “Coffees great, service good. Pity that they don't keep on top of clearing and cleaning the tables. Every empty table had previous customers crockery etc on table Not once in the 50 odd minutes I was there did a member of staff attempt to clear and clean tables.”

• A

  Alex Wallace

  ·1 year ago

  “I use this Starbucks at least four times a week. I usually charge my car here too if I need a quick boost. However every time I have been for the last few weeks there is a non electric car parked in the electric charging bays. I would guess it’s a staff member who could park across the street in the open parking if there are no spots in the regular part of the car park. Sort it out… you are stopping people from being able to access the side they need on the charger.”

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