Secret garden cafe
Quick info
About Secret garden cafe
Secret garden cafe is a coffee shop in Hartlepool, on Longhill Industrial Estate, where the kitchen makes homemade mince and dumplings alongside curry and chips and chips with gravy. Baguettes round out the lighter side of the food, and Sunday lunch is part of the offering too. Meals are eaten in at the indoor seating inside the cafe. It runs on a walk-in basis, so visitors simply turn up and order.
Good to know
- ReservationsWalk-in only
- AccessibilityWheelchair: entrance, parking lot, restroom, seating
Reviews
What reviewers say
Reviewers most often mention homemade food, huge portions, sunday lunch delivery and curry and chips.
What reviewers say
Reviewers most often mention homemade food, huge portions, sunday lunch delivery and curry and chips.
Customer Review Summary
Homemade food in big portions is what most reviewers return for, with a Sunday lunch for delivery called extremely plentiful and several praising the value, hot meals and speedy service when eating in. Reviewers also mention a nice atmosphere and helpful but rushed staff. Takeaway and delivery draw the sharpest complaints. One reviewer says a curry and chips arrived mostly sauce with a handful of chips and little chicken, and that mince and dumplings had barely any mince and more grease than gravy. Another describes a baguette as mushed meat in a soggy bun, and a greasy meal that left the box falling apart, with food arriving cold. Some report poor service from a cashier, and one mentions flies and calls for a hygiene inspection. A group ordering for their workplace says the lunch never arrived and they worked the day without a break after being told it was on the way.
Customer Review Summary
Homemade food in big portions is what most reviewers return for, with a Sunday lunch for delivery called extremely plentiful and several praising the value, hot meals and speedy service when eating in. Reviewers also mention a nice atmosphere and helpful but rushed staff. Takeaway and delivery draw the sharpest complaints. One reviewer says a curry and chips arrived mostly sauce with a handful of chips and little chicken, and that mince and dumplings had barely any mince and more grease than gravy. Another describes a baguette as mushed meat in a soggy bun, and a greasy meal that left the box falling apart, with food arriving cold. Some report poor service from a cashier, and one mentions flies and calls for a hygiene inspection. A group ordering for their workplace says the lunch never arrived and they worked the day without a break after being told it was on the way.
Featured reviews
- Google user
“Cannot beat this value for money. Huge portions, always hot, speedy service.”
- Google user
“New customer here. Excellent Sunday lunch for delivery from the Secret garden cafe. It was extremely plentiful. All tasted superb and it was all homemade. We will order again very soon. Many thanks Indeed. ; - )”
- Google user
“Absolutely the best food in town,staff are brilliant lovely place 5*****”
- Google user
“Don’t know where these bad reviews have come from. We travel all around the country eat in every cafe local to where our works are. This is hands down the best grub and portion size ive even come across. And for the staff comments these are very busy lady’s trying to do there job they have always been more than helpful but you can see there rushed off there feet 10/10 from me. If you want good quality home cooked food this is in the winning lane hands down”
- Google user
“2 hour wait for a lunch time delivery of just 3 meals. All food turned up freezing cold and one meal was swimming in so much grease it literally had the box falling apart. The state of the baguette was shocking, can't even describe what the meat looked mushed into a soggy bun.”
Amenities
- Wheelchair accessible entrance
Show more amenities
- Accessibility· 3
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Location
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