Tortilla Bluewater

Featured reviews

• T

  Tajus G

  ·2 months ago

  “Was served by 2 gents named Damien and Cynric today, they were fantastic. I had a few concerns regarding my allergies but they were very patient with me and made sure I was still able to leave with a delicious lunch. Can’t thank them enough for their customer service and will definitely be back. Thank you again Damien and Cynric!!! - Ty”

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• D

  Dean Salter

  ·3 months ago

  “Aww shame Canterbury tortilla closed lol Not surprised with yadira as gm The Food from tortilla I used to like Until they started microwaving the chicken after it bagged offsite Guess the company are struggling to grow nowdays, shame as it used to be good like 5+ year ago Don’t agree with halal chicken Nasty way to kill an animal”

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• K

  Ksenia Koroleva

  ·3 months ago

  “Really good service and the food is always delicious with good portions. We come here all the time and are never disappointed”

• H

  Hani Afshar

  ·4 months ago

  “My first visit to Tortilla at Bluewater was extremely disappointing, and I honestly don't understand the hype. I asked the staff for their recommendation, and they suggested the Burrito. There were two options on the menu – vegetarian and meat – so I chose the meat burrito. However, when I selected beef, I was told I had to pay an extra £1.50. If the meat burrito doesn't include beef as standard, that should be made much clearer on the menu. It got even worse when I chose avocado paste and was asked to pay another £1.50. The extra charges were hidden in tiny writing and felt very misleading. The burrito itself was mostly rice with very little filling. It honestly felt like I was eating rice wrapped in a tortilla rather than a proper burrito, especially considering the price. I asked if they could cut it in half, and instead of helping, I was told to pick up a knife and do it myself. On top of that, they don't accept cash, the staff looked like they didn't want to be there, there wasn't a single smile or any sign of friendly customer service, and my food was simply handed over with one napkin. Overall, poor value for money, disappointing food, and unfriendly service. Definitely not a place I'll be returning to, and I wouldn't recommend it based on my experience.”

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• H

  H

  ·4 months ago

  “Was looking forward to a burrito as have eaten from here many times but after a long wait, the just eat delivery took priority and my burrito sat going cold whilst they put that together, when finally finished doing mine had to ask to pay and then handed burrito, was cold but wasn't going to wait another half hour, service not great and priorise delivery services. Have not felt good since eating it and will not be using again.”

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• A

  Alfie Harrison

  ·7 months ago

  “Food is nice but can’t make a burrito to save there life”

• B

  Bobby Clark

  ·8 months ago

  “I really wanted to like this place, but unfortunately it did not like me back. Shortly after eating here, I ended up running to the bathroom multiple times and have been dealing with intense bloating since. The food tasted okay going down, but the aftermath was absolutely not worth it. Cleanliness and food handling seriously need to be looked at, because this experience made me feel awful for the rest of the day. I won’t be coming back, and I’d be very cautious if you have a sensitive stomach. I really wanted to like this place, but unfortunately it did not like me back. Shortly after eating here, I ended up running to the bathroom multiple times and have been dealing with intense bloating since. The food tasted okay going down, but the aftermath was absolutely not worth it. Cleanliness and food handling seriously need to be looked at, because this experience made me feel awful for the rest of the day. I won’t be coming back, and I’d be very cautious if you have a sensitive stomach.”

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• J

  Jurgita Rastauskaite

  ·8 months ago

  “Alex was amazing! Super helpful and understanding, and made the whole experience great. I’ll definitely be back.”

• S

  Sukhdeep Flora

  ·10 months ago

  “The food here is absolutely delicious, and the service is top-notch. Harpreet Kaur, the lady who served us, was incredibly kind and helpful. The food is not only tasty but also very clean.”

• M

  Mark Ngavaite

  ·3 years ago

  “Located in the food court, there was a bit of a line to get to order the food I wanted. The food was relatively easy to choose and you go the counter, So you just pick what you want. Prices are relatively competitive for everyone involved. What I did not like was a the food court is relatively small and not enough room for quick change over. It was really hard to find a spot to seat even when your looking for 1 with multiple people involved. That’s why I take a star off because they would of considered this when signing the contract.”

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