The Salon
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Quick info
About The Salon
The Salon is a hairdresser in Grays, based at 33 Southend Rd. Its appointments include cut and colour, and the team also offers full head highlights for clients who want colour across the whole head. Hair styling is part of the range as well, and that includes wedding hair for clients preparing for a wedding. For a smaller request, the range also covers a quick fringe trim, which stands apart from a full cut appointment.
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Reviews
What reviewers say
Reviewers most often mention cut and colour, thick hair thinning, wedding hair styling and full head highlights.
What reviewers say
Reviewers most often mention cut and colour, thick hair thinning, wedding hair styling and full head highlights.
Customer Review Summary
Most reviewers come for a cut and colour, and they describe a friendly, professional, skilled team. One client with very thick hair says her stylist cuts and thins it better than any before. Another had her hair restyled after it was wrecked at a chain salon, and a bride credits her stylist with her wedding hair. Full head highlights and a quick fringe trim also come up. The salon itself is called warm, cozy and beautifully decorated, and one reviewer says the staff make them feel like part of the family. The one serious complaint comes from a parent who says an owner refused to take a message for their son's hairdresser. He then phoned back to say he did not like the caller, and cancelled the child's appointment shortly beforehand. When the parent mentioned a complaint, they were told the owner was the one to complain to, and they say they will take it further. Elsewhere, one client reports many years of regular visits and leaving each time feeling like a new person.
Customer Review Summary
Most reviewers come for a cut and colour, and they describe a friendly, professional, skilled team. One client with very thick hair says her stylist cuts and thins it better than any before. Another had her hair restyled after it was wrecked at a chain salon, and a bride credits her stylist with her wedding hair. Full head highlights and a quick fringe trim also come up. The salon itself is called warm, cozy and beautifully decorated, and one reviewer says the staff make them feel like part of the family. The one serious complaint comes from a parent who says an owner refused to take a message for their son's hairdresser. He then phoned back to say he did not like the caller, and cancelled the child's appointment shortly beforehand. When the parent mentioned a complaint, they were told the owner was the one to complain to, and they say they will take it further. Elsewhere, one client reports many years of regular visits and leaving each time feeling like a new person.
Featured reviews
- Jana Flavin
“I have found this hairdresser salon just after the pandemic and since then I have been a regular customer for hairstyling, sometimes a new colour or just a quick trim of my fringe. I have always found all staff professional, skilled, friendly and welcoming!”
- Charan Tutt
“I want to be clear that this review is not about the hairdressers I have used, but about one of owners, Gary. We have had minor issues in the past which were resolved, and I continued using the salon in good faith. The only reason I am highlighting this now is because it involves my child. I contacted the salon simply to leave a message for my son’s hairdresser regarding his appointment. Gary refused to take the message or arrange a callback. He then chose to call me back, not to help, but to say I was being argumentative and that he “doesn’t like me and never has,” which I found completely unnecessary and unprofessional especially as he was the one who initiated the call back. As a result, he cancelled my child’s appointment 10mins beforehand. Regardless of any prior interactions, I do not think it is appropriate to involve a child in this way or to handle a situation so personally. When I said I would raise a complaint, I was told, “to who? I’m the owner,” which shows a clear lack of accountability. I will be taking this further, as no one has the right to speak to a customer in this manner. This situation was handled very poorly and reflects a concerning lack of professionalism and accountability. I would not expect any parent or child to be treated this way. I will be taking this further.”
- Jane Webster
“First visit today for a much needed colour and cut. Faye was brilliant and the salon was beautifully decorated as well as being warm and cozy. Very happy with everything, will definitely be going back.. Jane..xx”
- Charlene Pierson
“Love going to this salon!! Such an amazing atmosphere. Sophie who cuts my hair is incredible. I have very thick hair and she manages to cut it and thin it out in such a way no stylist has ever before. She’s lovely to talk to and I always look forward to my appointments!! Highly recommend”
- Aisha Esat
“Posting huge praise to the team here on behalf of my Mum who first used The Salon yesterday. Very professional yet super friendly. Great cut & colour. Very happy customer! Thank you very much!”
Hours
- Monday
- Closed
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
- Closed
Good to know
- AccessibilityWheelchair-accessible entrance
Amenities
- Wheelchair-accessible entrance
Location
Hair salons near The Salon
- Bojangles4.2706.7 mi away
bad haircuts, curly haircut, hair bleaching breakage
- Broadway Barbers4.1949.2 mi away
ladies' hairdressing cuts, men's haircuts, children's haircuts
| Place | Rating | Distance | Mentioned in reviews |
|---|---|---|---|
| The Salon | 4.934 | — | cut and colour, thick hair thinning, wedding hair styling |
| Bojangles | 4.270 | 6.7 mi away | bad haircuts, curly haircut, hair bleaching breakage |
| Broadway Barbers | 4.194 | 9.2 mi away | ladies' hairdressing cuts, men's haircuts, children's haircuts |
The 2 nearest hair salons by distance. Ratings, hours and review terms come from public business profiles.
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