Domino's Pizza - Dorking

Featured reviews

• P

  PJ Tarplee

  ·4 months ago

  “Pizza ok. But went to collect and several staff behind the counter just standing around, I made eye contact with more than one of them but it was like i was invisible. Only got attention when I rang the bell on the counter! Really crappy customer service! Will not use again. Enough choices in town.”

• M

  Mitch thomas

  ·4 months ago

  “Imagine waiting over 3 hours even after multiple calls and promises. Only for it to eventually arrive and be not just wrong. But SO wrong and so cold and nasty, you question if they just grabbed something from the rubbish out back. That's …”

• C

  Caitlin Jarman

  ·4 months ago

  “Placed a large order for our wedding this past weekend and the Dominos team were fantastic. They accommodated us in every way (venue wasn't even in area), and really knew what they were doing when it came to delivering for a wedding compared to what it would be for a party for example. The pizzas were all great, and it worked brilliantly for our evening food. Pictured is the best man with the delivery!”

• R

  RSCOZZY

  ·9 months ago

  “First time ordering from this branch, as i have just moved to the area. Food was hot, on time, and delicious. Very friendly driver too. Please keep it up, and i will certainly be back again soon! …”

• C

  Cleo Skinner

  ·2 years ago

  “**Avoid avoid - poorly cooked food made me sick when pregnant and Domino’s refuse to accept any responsibility or offer any apology or refund!!** When we moved to Dorking a few years ago this Domino’s was one of the best we had used. Over the last year or so the quality has gone so downhill, with pizzas often being undercooked and soggy in the middle, toppings just piled onto the middle of the pizza meaning the cheese doesn’t cook properly. A few times the wrong toppings have been put on and then picked off (evident from the few remaining crumbs of chicken on my otherwise vegetarian pizzas…). The final straw was their pizza making me sick when I was heavily pregnant and then trying to sweep it under the carpet and deny all responsibility. The pizzas arrived in the usual quality, undercooked and sweaty cheese with toppings piled in one place preventing proper cooking. Both mine and my husband’s were so underdone that they were inedible, so we had to heat them further in our oven, but even then they just tasted rank so we left the majority of them and just vowed not to use dominos again. Both of us felt sick after eating them, and I was really unwell a few hours later. I filed a food safety complaint and emailed customer services separately. I told them I was heavily pregnant and that any stomach upsets could be dangerous at this stage so they really needed to take this seriously. I completed their ridiculous food safety investigation paperwork and did everything required of me, was assured someone would be in touch, nearly a month later and after following up twice I’ve heard nothing. They have just swept it under the carpet and don’t care about upholding their standards or local reputation. They have refused to offer any kind of refund whatsoever, and refused to accept any responsibility for the fact that the quality of their food was poor. We’ll never be using Domino’s again - shame on you!”