Tortilla Cardiff

Featured reviews

• F

  Ffion Jones

  ·4 weeks ago

  “Tortilla in Cardiff on chippy lane is a hidden gem of a lunch spot! Staff are lovely and kind to explain all of the available options to add in to my burrito (including vegetarian options!) and the tortilla chips are extra crisp and salty (just what I like!) Special thank you to Caitlin (I believe this was her name?!) do being so patient with my indecisiveness about the salsa options!! Will be returning very soon :))”

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• J

  James B

  ·3 months ago

  “Polite staff, but no pinto beans, tomato/Mexican rice, or lettuce. Also no chorizo until I asked for them to add it. I then asked for a coke which was basically warm. Based off today, if you're thinking of a late snack or meal, best avoid this place.”

• F

  Fay McDonald

  ·3 months ago

  “Been three times because the food is very tasty and have taken new people with me each time, however, on two occasions I’ve be confronted with quite rude staff when asking them simple questions about the menu, which really was quite surprising considering they know the menu better than me, this left a bad taste in my mouth- wont be back I’m afraid. Service is just as important as the quality of food.”

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• T

  thea

  ·5 months ago

  “to the lovely lovely lovely lovely worker who gave me the EXTRA pickled onions i asked for on the order you are a star and i love you. food came still warm and insanely delicious, one of the best tortillas i’ve ever had”

• H

  Howard Smith

  ·6 months ago

  “I usually enjoy the food from this Mexican restaurant, but today I fancied something a bit lighter and so I chose their “Veg Bowl”. (What could possibly go wrong?) Their (Deliveroo) menu promised a bowl full of different vegetables, including “SEASONAL vegetables“, and so I paid extra and ordered the “large” version, and opted for “extra SEASONAL egetables” (whatever THEY were. I only identified a smidgen of extra onion and a little bit of extra sliced pepper as the “seasonal vegetables”. (I didn’t realise that onions and peppers were particularly “in season” in April. You couldn’t make it up!) (Imagine walking into a veg shop and asking for “a bag of seasonal vegetables” and the assistant just handing you a pack of onions! The vegetables that ARE in season right now include: asparagus; spring greens; chard; radishes; morel mushrooms; Mexican greens; and kale.) As I stared forlornly at this £11.10 dish the word “pathetic” instantly sprang to mind - followed by the word “scammed!“. How can a restaurant that serves generally good food with reasonable portions be happy palming customers off with under-portioned, lack-lustre dishes like this? Basically, what I received was a half-full bowl of disappointment - and for £11.10! (please see photo. And, no, I haven’t adjusted it, eaten from it or given it time to settle). For £4 more I could’ve enjoyed their “Protein Bowl”, for example, which is packed full of delicious ingredients and boasts double protein. This difference in pricing does not make any sense at all. I urge the owner to pause polishing his/her Bentley for a minute and meditate deeply on all the above. I always end up abandoning restaurants that insult me with stingy portions, while still charging a premium, and I am at a loss as to how on earth this ill-judged strategy is good for continued business, especially in a market that is increasingly becoming a hospitality graveyard of failed restaurants. I’ll keep ordering as a regular customer for now, but if I risk choosing their veg bowl again and it turns out to be a half-filled bowl of sadness, then I will say bye-bye to Tortilla for good (which is not going to pay the staff’s wages!). I look forward to a proper, professional and respectful reply, and a full explanation below from the manager - and a reassurance me that things will change. If there is no reply forthcoming then I will automatically assume that this eatery does not care enough about keeping regular customers - the lifeblood of any business.”

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• R

  Ronald Manda

  ·6 months ago

  “Nelly was an absolute star!! She was so kind and lovely!! Had to catch a train and was an absolute nightmare, so thankful for her patience x”

• S

  Swayam Birla 1705

  ·7 months ago

  “The food quality at this Tortilla outlet is genuinely very good, and that’s the only reason I’ve kept coming back. However, recently I’ve noticed a clear drop in portion sizes, especially for the large bowl. It seems like there has been a change in staff, and since then the quantity being served has been noticeably less than before. I could be wrong, but the difference is hard to ignore if you’ve been a regular. The main issue isn’t the food itself, but the value for money. Paying the same price while receiving smaller portions is disappointing. I hope this is addressed because the food itself is not the problem.”

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• M

  Mask M

  ·7 months ago

  “I have been a regular customer at this Tortilla in Cardiff, but the experience has noticeably declined recently. The portion sizes for the large bowl have consistently been smaller compared to what was previously served, despite the price remaining the same. I have raised this in store multiple times, but the responses have been vague and nothing has changed. This doesn’t feel like a one off issue but a consistent drop in standards. Paying the same price for reduced portions is poor value, and it’s disappointing to see the lack of accountability when the concern is raised.”

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• L

  Laith the Connoisseur

  ·9 months ago

  “I go to Tortilla all over the country and the Cardiff branch is honestly one of the best. The food is always fresh, high quality, and consistently good every time I come in. You can really tell the ingredients are better than most fast-food places — especially the chicken, rice, beans, salsa, guacamole and sour cream, which all taste clean and properly prepared. It’s one of the few places where you can get something that feels both healthy and filling without sacrificing flavour. Everything is well-portioned, well-seasoned, and put together properly, so it never feels sloppy or rushed. If you want good-quality, fresh food that’s reliable and actually makes you feel good after eating, Tortilla Cardiff is a great choice.”

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• A

  Arpita Shetty

  ·4 years ago

  “Wanted to grab a quick bite with my friend, so popped in to Tortilla Cardiff. We ordered Tres Tacos and Burrito. The fillings were very yummy and we were very full after eating them!”