Smokehouse

Featured reviews

• A

  aisha hashim

  ·3 weeks ago

  “Came in today tuesday night and food was amazing, service was spectacular the two waitresses went above and beyond, we will be returning. Highly recommend this restaurant, amazing music and great interior amazing for pictures and lovely for date nights”

• H

  H

  ·3 months ago

  “I don't usually write bad reviews but when everything is 1* I think it deserves 1. Walked into the restaurant and was told to wait 5 mins for a table. So we thought ok no problem it will be busy. The wait was only 5mins so that was fine, they took us round the corner and seated us. I looked around there were just 2 tables that were taken up, rest of the tables were free. It was just 1 family who walked out, so not sure why we had to wait. We chose what we wanted and had to wait around 7/8 mins for the waiter to come and take our order. Anyhow the food came out quick quick. The chicken for the starters looked and tasted like it was the frozen packet ones. I ordered a brisket burger, when it arrived I saw lots of fat juice or whatever it was dripping and was covered on the plate, I picked the burger up and the bun was soaked in it. So slimy and falling apart. I called the waiter and told him he said he will take it back and get me another. Came back after 2mins so they changed the bun. I took a couple of bites and all it was was fat, there was no taste, literally nothing. After maybe 5 bites I left the burger. Literally no taste whatsoever. Chips were fine. They don't give e sauces as they are separate and yku have to pay for them. The lamb chops were not cooked properly and again full of fat, dont really think it was lamb, maybe mutton im not sure. If it cost half the price i still would not be happy as the food was absolute letdown. I walked out of their still hungry. Oh and there was loads of space for the waiter to stand and look around but he chose to literally stand next to our table and look around, we found that very weird and very uncomfortable.”

  Read more
• A

  Ansa

  ·3 months ago

  “The seating was very comfortable, and the restrooms were clean, but the music was excessively loud. The food was delicious, though the steaks were quite expensive.”

• S

  Sima Mansoor

  ·4 months ago

  “I visited Smokehouse today with my family, and unfortunately, it was a very disappointing experience from start to finish. The atmosphere was completely unsuitable for families. Inappropriate songs containing swear words were being played throughout the restaurant. We complained once, and while the music was changed temporarily, the playlist soon returned to playing more inappropriate content. As a family dining out, this was extremely uncomfortable and not what we expected. To make matters worse, after being seated, we waited around 10 minutes before a waiter came over, only to be told that there was no brisket and no ribs available. It would have been helpful to inform customers of this much earlier, especially as these are some of the main items people visit a smokehouse for. The service continued to disappoint. Our food took approximately 45 minutes to arrive, and when it did, there were no knives or forks on the table. I ended up having to get them myself and reminded the staff that basic cutlery should be provided before food is served. What really left a bad impression was the response when we politely asked if some Islamic nasheeds could be played instead of the explicit music. We were told this wasn't possible because they had "English customers." This response was both surprising and disappointing, especially considering the restaurant is located in the heart of BD3 and there wasn't a single English customer in the restaurant at the time. It felt as though our concerns were dismissed rather than taken seriously. Overall, between the unsuitable music, unavailable menu items, long waiting times, poor service, and dismissive attitude towards customer feedback, I would not recommend Smokehouse to families. Sadly, this was not an enjoyable dining experience, and we won't be returning.”

  Read more
• B

  Bilquees Akhtar

  ·4 months ago

  “What an amazing experience and food. Originally chickened out trying the seafood, had the platter it was amazing. Bilweka the waitress recommended it. Glad she did. The price was worth it, friendly staff.”

• R

  Rabiya Hussain

  ·5 months ago

  “Went to smokehouse yesterday with some friends I want to start by saying customer service was incredible. I ordered a brisket which was unfortunately on the dry side, I informed a member of staff (unfortunately can’t recall his name) was very lovely about it and said that the brisket would be on the house and for me to get anything else off the menu, I got a steak (medium rear) cooked beautifully and the flavour was on point. I also got the miso lamb chops, again cooked to perfection but unfortunately I personally wasn’t keen on the miso flavour. Lastly I had a tropical sunset mocktail unfortunately on the sweeter side for myself but again I asked staff for a lemonade to top up the drink and reduce the sweetness and it was lovely! Will definitely come back based on the service alone. Would 100% recommend the dynamite prawns or chicken for starters and stake for mains”

  Read more
• S

  Salma Lone

  ·1 year ago

  “Now where to start with this one 🤔 the service 💯 food 💯 and the place 💯 it's so aesthetically pleasing 😍 the staff member was so helpful and so friendly, we were out late for a birthday meal and it was full the staff was happy to suggest other places and let us stay inside while we made calls to see where spaces were available as it was cold out, and took our number as we set off to go to a different area, within minutes she called us to let us know there's a table free if we still wanted it she'd save it for us and if we'd found a place she was happy either way. Bless her. The food was amazing it tasted as good as it looked”

  Read more
• M

  Maryam7862010

  ·1 year ago

  “The food was decent Tbf. We didn’t have to wait too long to get our fold. I’m not usually a steak person but I tried my sisters steak and it was quite nice. It was abif pricey but apart from that it was nice food 👍🏼”

• B

  Bashcr

  ·2 years ago

  “I recently dined at smokehouse and had a very good experience. For starters, the Wagyu beef sliders were cooked to perfection and bursting with flavour. They were rich, juicy and succulent; a true treat for the taste buds! The beef ribs I ordered were cooked very nicely. The meat was nice and tender and literally fell off the bone. The disappointing element of the dish was the sauce it was accompanied with. The bbq flavouring just wasn’t quite right and actually had a tangy-ketchup sort of taste to it. Other than that I don’t really have any complaints. The ribeye steak was juicy, tender and very well seasoned! It was a delight and the mushroom sauce alongside it made it a whole lot more enjoyable! Overall, the experience was quite positive. The staff were very friendly and welcoming and even though our mocktails didn’t arrive on time due to complications, offered us complimentary drinks. They also made the necessary arrangements to facilitate our prayer needs!”

  Read more
• S

  Shoaib Mahmood

  ·2 years ago

  “First time visiting here, menu was small and concise (nothing wrong with that!). The food was note worthy, but nothing to write home about, it didn't have the expected portion sizes that the prices suggested. For example, the so called "buffalo wings" were just small tiny wings, not the size you'd expect, and the Angus beef burger was relatively small compared to others for the same price. The lamb steaks we avoided as it was just a price for the meat on its own, and all sides had to be added at extra cost!!! The matilda cake we ordered was warmed up so much, it melted all the icing layers and split into pieces!Atmosphere inside and decor was upmarket and very well done up. And there's a prayer 'space' if you need the facility.”

  Read more