Toby Carvery Cooper Dean

Featured reviews

• T

  Timothy Gibbs

  ·1 month ago

  “First night out of our uk vacation. Staff were amazing and very helpful food was good and we had a great evening. My one thing I hated was, we were not aware of the 3 hour parking rule. But thank you for a great evening”

• L

  Leo Neo

  ·1 month ago

  “Very disappointed we turned up at 8:25 to get dinner and the lady at the front said I’m just about to get the meat in we only have 2 left but you’re okay to eat. We checked it out and was happy to eat, upon going up to get food the man behind was very rude but we just ignored it, then my sister wanted to join the table just sit there and not eat and the lady’s attitude was disgraceful told her she had to sit in the bar on her own- what would be the harm in her sitting on the table ? We then stood there getting food and the man carried on being rude. I said to my partner oh kids eat for £1 and the lady was just stood there staring at us and went only with an adult main meal which we had one - state the obvious. I just felt like we wasn’t wanted there so we left didn’t bother to eat. I think they really need to have a word with the staff at this restaurant on how they treat customers and customer service. I will never return to this restaurant again and every single staff member we come across was rude.”

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• E

  Erline Tucker-Worth

  ·1 month ago

  “Our carvery was Andrew who was very friendly and funny. The meat was very tasty although sadly the lamb and beef were a little chewy and stringy. The waiting staff were all lovely friendly attentive and helpful also especially Callum who was our server Thank you Toby and all for a lovely meal experience”

• D

  Debbie Foot

  ·2 months ago

  “If you had no stars I would give you this. The worst experience I have ever had in any Toby or place we have eaten. The manager on the night WENDY oh dear oh dear so rude not willing to listen just did not care. Not only rude to me but rude to the group in front of me. You work in hospitality learn your job. Carver very rude and needs to learn how to carve my beef was one slice an inch thick. If I wanted steak I would have ordered it. The veg well none of it was cooked I could not get the life through the cauliflower the potato gratin no sauce and raw. The famous Toby carvery gravy was more like dirty dish water so disappointing. I tried to talk to The MAnager W E N D Y but she did not want to know before I could even explain she was shouting I will give you a refund . All I wanted was for her to listen . Well if this is how you treat your customers Wendy you won’t last long. I asked in the end for a refund as honestly it was the worst experience I have ever had . She even mad a big fuss over that and could not process it . It took her nearly 10 mins to sort this in the end she opened the till and just gave me the refund in cash . I’m sorry Wendy you were having a bad night but YOU made it bad by your rude and aggressive attitude. You spoilt my evening Never again will I come to Cooper Dean”

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• H

  Hannah M

  ·3 months ago

  “My server Jake was brill! Told me all about the food and how it was prepared. Very professional, and upbeat. The lady who greeted us, Carol, was so attentive and positive, and Karina who put through our order, was wonderfully warm, and answered any Q's that we had.”

• A

  Anatori Sealife

  ·3 months ago

  “This was our first visit to Toby Carvery Cooper Dean, and we were very impressed. We found it quickly on Google Maps, the route was straightforward, and it was very easy to get to from Boscombe. The location is extremely convenient if you are travelling from that area. The restaurant was pleasantly quiet and relaxed. The food was ready, plentiful, and, as always at Toby Carvery, absolutely delicious. The carved meats were particularly enjoyable – tender, flavourful, and nicely succulent. The vegetables were cooked perfectly and tasted excellent. The traditional English gravy was outstanding, and the Yorkshire pudding was simply superb. We also appreciated the generous serving of orange juice. It was much larger than expected and excellent value. What really stood out, however, was the staff. Everyone was exceptionally polite, attentive, and genuinely caring. They made us feel very welcome throughout our visit. Overall, we thoroughly enjoyed our meal and will certainly be returning. Highly recommended.”

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• A

  Angela Cousins

  ·3 months ago

  “We are regular Toby customers up and down the country. Today whilst on holiday in The New Forest we booked and visited Cooper Dean for dinner. Our server Heather was just excellent. Great customer service with a lovely personality. The food was superb and served by a welcoming and friendly carver. I thoroughly enjoyed my meal of very tasty and beautifully cooked pork along with flavoursome vegetables and gravy. Heather was also very obliging with my use of 2 separate gift cards. Definitely give this experience 10/10 and put it in our top 3 of Toby Carveries. Well done all at Cooper Dean.”

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• B

  Brent Trickett

  ·4 months ago

  “I was very disappointed with my recent visit to Toby Carvery. The food was poor quality and did not meet the standard I was expecting. The meat was dry, and the overall meal was far from enjoyable. What made the experience worse was the attitude of the staff member serving the meat. He was rude, abrupt, and made us feel unwelcome, which really affected our visit. On a positive note, our waitress was absolutely fantastic. She was friendly, professional, and went above and beyond to resolve the issue. Her excellent customer service was the only redeeming part of the experience. Unfortunately, due to the poor food and the rude behavior from the carvery server, I would not recommend this Toby Carvery based on this visit.”

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• J

  James Croucher

  ·5 months ago

  “No beef at 6.30pm, 30 minute wait, when partner already eaten, with a restless baby. Asked staff member and she was rude and abrupt and tried was very patronising about how to cook beef. Used to like this one will never be back, especially with rude staff. They weren’t even that busy. As you can from the photo I didn’t eat.”

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• S

  Skip Ip

  ·5 months ago

  “The menu was confusing for unlimited coffee included. I read the menu and thought unlimited coffee was included. Before I placed the order I confirmed with the waitress that coffee was included in the Sunday Roast Lunch. Between two of us, we had 3 coffee. I ended up paying 3 extra coffee, £2.99 each. Unfair trading. BAD, BAD, BAD 👎🏼👎🏼👎🏼”

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