The Quays

Featured reviews

• G

  Google user

  ·3 months ago

  “Went here on Sunday, father's day, thought it be nice to get out with the mother in law. She likes coming here. Didn't seem to be many staff but we did receive our meal in good time. Foid was lovely as it always is. The only criticism I have is that the staff didnt seem to want to be there in my opinion. I have a blue light card and although it says that they accept blue light card it was not on this occasion. Reason its fathers say. Not a good reason really. It wasn't busy either. I accept on bank holidays but father's day is not a bank holiday. Not feeling great about coming back again.”

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• G

  Google user

  ·3 months ago

  “Fantastic weekend at the Quays 🙌🏼 from the Friday to the early hours of Monday morning the pub really showed they are the best in Basildon! DJ, Quays fest, Kids fest and the England match, so much great entertainment and memories made for every person to have enjoyed. Shout out to all the staff at the Quays for making it all happen, what a team they are 👌🏼”

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• G

  Google user

  ·3 months ago

  “Decent food at a great price. Most main dishes were around or under £15. A lively environment, great for families. Very good drinks and sauce selection.”

• G

  Google user

  ·5 months ago

  “I really don’t know what’s happened here, lack of staff as always, we felt the staff didn’t really want to be there, Food was ok, but came out one plate at a time? Took ages to actually come to the table too. We ordered desserts then waited for our table to be cleared, from our mains. There’s no atmosphere or friendliness there anymore? Shame as used to have a nice meal and atmosphere. The new manager seems nice but something is letting this pub down.”

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• G

  Google user

  ·5 months ago

  “No toilet tissue and broken toilet seat. When I told the staff member was told I was unlucky. Outside the tables were untidy full with glasses and the was knives left on the floor. There was a family sitting at a table where there was knives on the floor with a young child. When spoke to staff was told they was busy but there was only handful of people in the bar at the time. Rude staff when I told them about outside area. Made to fill unwelcome. Untidy sitting area. Shame as was told this was a nice place Wish I could leave a no star review.”

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• G

  Google user

  ·5 months ago

  “The staff were incredibly helpful. I didn’t get there names but they helped with every request i had and went above and beyond to make my requests happen. Amazing service and great food for the price”

• G

  Google user

  ·5 months ago

  “So we popped in at 4:30pm.. (30/4/26). It's not busy at all.. we ordered a 1 pint of beer and a woodmans... and went to the "outdoor" area. The inside appeared clean and bright. It wasn't a busy time.. a handful of customers. My partner used the toilets and mentioned broken or lack of toilet seats.. and also NO tissue.. when mentioning the lack of personal hygiene cleaning product available in the toilet.. the staff said "unlucky". When we went to the outside seating area.. most of the tables were full of glasses.. cutlery on the floor.. sauces on tables (mayonnaise you cant serve anymore because it's been left in the sun too long and can be a health issue).. a server came out bringing a table some drinks.. and returned inside with 2 glasses and a bottle.. but nobody ever returned to clear the tables.. a short time later.. a family with a child arrived.. to sit at a table.. cutlery (knives) were still on the floor.. and empty glasses everywhere.. it was a very quiet time.. the staff are clearly lazy.. I wouldnt come back again. Then when we pointed out to the staff.. that even though they were clearly not busy.. and there was an abundance of tables full of glasses and cutlery on the floor.. they were rude.. rolled their eyes.. dismissive.. even arrogant in their response. Almost abusive because we pointed out the mess.. the 3 female bar staff were obnoxious, arrogant, ignorant and abusive.. I'd never return here. It's my 1st and last visit.. id never recommend this place for a visit. Avoid like the plague.. and if your planing on taking your children.. go somewhere else instead that knows how to cater to families and clear tables.. like the noak bridge.”

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• G

  Google user

  ·5 months ago

  “If I could leave 0 stars I would. Staff looked like it was an inconvenience to be there. Myself and another family member ordered the beef roast. It was INEDIBLE. The beef was so chewy. Couldn’t even cut it with a steak knife! The potatoes weren’t proper roast potatoes. They were like bricks!! The stuffing had clearly just been re-heated. Was barely warm. We ordered a child’s burger which somehow was put down as the older children’s menu and he was given a double cheeseburger. The burgers looked like they had been recooked about 4 times! Thin as anything and so hard. No one out of our party of 8 really enjoyed their meals. The cheesecake was still mainly frozen! No one came to check if meals were ok. We were left with dirty plates for ages. Awful experience. Waste of money.”

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• G

  Google user

  ·8 months ago

  “Shocking mixed grill, none of the meat was tasteful, price was very reasonable but this obviously reflects the poor food taste quality, tasted like the meat was cooked in a pan that had oil in it from a month ago! No one came over to ask 'how is your food'!”

• G

  Google user

  ·2 years ago

  “I stoped in the pub as I’m staying at the premier inn next door. It’s Monday, I mention the day as I got the deal they have set for today. I got the 12oz rump steak with chips, peas and 2 onion ring. I will add pictures to show you what I’m talking about. I have my steaks medium rare as I do like a bit of blood with my meat. When the plate arrived it was on an oval shaped plate, there was no sizzling plate like you would expect, the steak looked well done to the point of it looked burnt, I was going to send it back but I wanted you lot to see what you get for your money. I decided to cut it through the middle to see how it looked in the inside, to be fair it was medium rare but the problem was the cooking method, the fat was undercooked on the steak which gave the meat a distinct taste why I didn’t flatter the piece of meat on my plate, the cooking method seemed to be that he had his grill to high which will over cook and burn the outside but it’s gives you the desired affect in the middle of the meat, I’m a chef and have been for 25 years so this gives me the understanding of how this was cooked. The chips looked like the where McCains oven chips, they were ok and the 2 onion rings were ok as well. For the price it’s a good meal in the sense of the portion but for taste and enjoyment I would give this place a miss. The staff was nice, but the pub was empty, it was 16:30 so that might explain that. It took about 15 mins for my meal to come so that was about right”

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